topic Re: PAYG SIM HIBERNATION (?) in Pay as you go

PAYG SIM HIBERNATION (?)

Alessandra303 — Mon, 02 Jan 2023 05:52:20 GMT

My PAYG sim is not working maeby is Hibernate? I top up nothing has changes What to do? I am in Italy at the moment. Thanks

Re: PAYG SIM HIBERNATION (?)

Alessandra303 — Mon, 02 Jan 2023 05:56:41 GMT

My PAYG sim is not working maeby is Hibernate? I top up nothing has changes What to do? I am in Italy at the moment. Thanks

Re: PAYG SIM HIBERNATION (?)

XRaySpeX — Mon, 02 Jan 2023 06:11:50 GMT

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: PAYG SIM HIBERNATION (?)

XRaySpeX — Mon, 02 Jan 2023 06:13:31 GMT

EE has no email contact.

Re: PAYG SIM HIBERNATION (?)

Alessandra303 — Tue, 03 Jan 2023 16:59:40 GMT

I used it in September or October and I top up few weeks ago but it dodnt work . What can i do? I am in iatly i gave no chance to call unless is a free call from italy. Thanks pls help me!

Re: PAYG SIM HIBERNATION (?)

Alessandra303 — Tue, 03 Jan 2023 17:02:53 GMT

I tried to dial 0044 8000798586 its impossible to call it from italy

Re: PAYG SIM HIBERNATION (?)

bristolian — Tue, 03 Jan 2023 17:14:52 GMT

The posts to which you've replied, give the advice on how to resolve this. You will need to call EE C/S to do so, there is no other way.

If you can call from a web-calling app such as Skype, the call should be free.

Re: PAYG SIM HIBERNATION (?)

Katie_B — Wed, 04 Jan 2023 08:16:01 GMT

Hello @Alessandra303.

Welcome to the community.

Please give us a call on +44 7953 966 250.

Katie

Re: PAYG SIM HIBERNATION (?)

Alessandra303 — Wed, 04 Jan 2023 21:26:52 GMT

Hi Kate, as I wrote in a couples of messages, I can't call any number as my UK number doesn't work and I am still in Italy.
Please can you help?
Thanks so much

Alessandra

Inviato da Outlook per Android<>

Re: PAYG SIM HIBERNATION (?)

Christopher_G — Thu, 05 Jan 2023 08:26:45 GMT

Have you tried through a VoIP service, such as Skype, @Alessandra303? A lot of people use those services to contact us when they have a problem with their phone abroad.

Chris