topic I have topped up my phone £10 but I did not want a booster pack in Pay as you go

I have topped up my phone £10 but I did not want a booster pack

Keeliegh2015 — Thu, 29 Dec 2022 20:27:08 GMT

I have just topped up my phone £10 and it automatically went on my booster pack I do not want it to go on my booster pack I just wanted to top up on my phone how do I remove it please

Re: I have topped up my phone £10 but I did not want a booster pack

XRaySpeX — Thu, 29 Dec 2022 22:52:08 GMT

All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

Text STOP PACK to 150 before you next top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.

Re: I have topped up my phone £10 but I did not want a booster pack

Keeliegh2015 — Thu, 29 Dec 2022 23:16:52 GMT

I just want my credit back not the pack

Sent from my iPhone

Re: I have topped up my phone £10 but I did not want a booster pack

XRaySpeX — Thu, 29 Dec 2022 23:34:17 GMT

PAYG credit is not refundable or transferable, except for the 1st unspent direct card payment.