topic Re: Mobiles not working in Pay as you go

Mobiles not working

Grosvm — Thu, 29 Dec 2022 16:53:59 GMT

Hi,

My son has two Alcatel mobiles, both with EE Sim Cards.

I got a £10 EE voucher today to load it onto the newest mobile, but both mobiles are not working - can't even dial 150 to top-up the 16-digit voucher code.

I suspect both haven't been active for a while - do these get switched off after a length of time that they are not used?

I don't want to buy another one, need to re-use one of these

Any ideas?

Thanks

Grosvm

Re: Mobiles not working

XRaySpeX — Thu, 29 Dec 2022 17:51:29 GMT

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.