topic Re: Cannot buy subscription on My EE in Pay as you go

Cannot buy subscription on My EE

Mpb22 — Wed, 28 Dec 2022 14:34:54 GMT

Hi I am signed into My EE and have £15 topped up. I click to choose a subscription pack and the website takes me to a page with a caption saying ‘Choose a subscription pack - pay by direct debit…’ and below only help options. There is no option to purchase the pack.

Re: Cannot buy subscription on My EE

XRaySpeX — Wed, 28 Dec 2022 14:46:08 GMT

@Mpb22 : Which pack you want?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Cannot buy subscription on My EE

Mpb22 — Thu, 29 Dec 2022 06:08:37 GMT

Hi I am experiencing the same issue. I added £15 top up and this was accepted. Then I tried on My EE but get the same page issues shown above. I have also tried by SMS and after getting the confirmation text - reply YES if I want the pack - nothing happens. I tried twice but my YES reply doesn’t work.

Re: Cannot buy subscription on My EE

XRaySpeX — Thu, 29 Dec 2022 06:26:29 GMT

@Mpb22 : If you would only answer my Qs I might be able to help you with this, rather than tagging on yet another thread.

Re: Cannot buy subscription on My EE

Mpb22 — Thu, 29 Dec 2022 06:54:18 GMT

I’m sorry I didn’t know how to navigate this website and couldn’t find my original message. Thanks I’ll reply to you.

I want to buy PACK15

Re: Cannot buy subscription on My EE

Mpb22 — Thu, 29 Dec 2022 06:52:43 GMT

Your current balance as of today 06:52 is £15.00. Your last top up was £15.00 on 28/12/2022 at 14:23. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Cannot buy subscription on My EE

XRaySpeX — Thu, 29 Dec 2022 07:54:04 GMT

Have you tried texting PACK15 to 150?

Re: Cannot buy subscription on My EE

Christopher_G — Thu, 29 Dec 2022 08:06:12 GMT

Could you try texting ALL PACKS to 150, @Mpb22?

Chris

Re: Cannot buy subscription on My EE

Mpb22 — Thu, 29 Dec 2022 08:39:25 GMT

Hi Christopher

That lists the pack options. I already tried texting my choice PACK15.

I am asked to confirm my choice by replying YES. When I reply YES nothing happens.

I tried last night and this morning. That’s why I came to ask for support.

Thank you

Re: Cannot buy subscription on My EE

XRaySpeX — Thu, 29 Dec 2022 08:40:57 GMT

When did you last use it for a chargeable action?

Re: Cannot buy subscription on My EE

Mpb22 — Thu, 29 Dec 2022 08:47:20 GMT

Hi again

I last added a pack June 21st. I received a text reminder yesterday that if I don’t make a chargeable call I might lose the number, so I’ve been trying to do this since.

I haven’t received a message saying the number has been deactivated.

Thank you

Re: Cannot buy subscription on My EE

XRaySpeX — Thu, 29 Dec 2022 08:53:51 GMT

You've left it too long. It's over 6 months & so your PAYG SIM has gone into hibernation.

EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

When did you 1st switch your phone on recently? That text reminder was probably sent some time ago & was waiting for you to turn the phone on.

Re: Cannot buy subscription on My EE

Mpb22 — Thu, 29 Dec 2022 09:05:08 GMT

Ok thanks for your help.

I called and spoke to someone who added the pack for me.

All good now.

Re: Cannot buy subscription on My EE

XRaySpeX — Thu, 29 Dec 2022 09:08:26 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.