topic Re: Unable to in Pay as you go

Unable to

Jdm_10 — Wed, 28 Dec 2022 13:27:20 GMT

hi,

i just topped up my number but cant make a call. kindly investigate cause I need to make an urgent call.

thanks.

Re: Unable to

Chris_B — Wed, 28 Dec 2022 13:32:26 GMT

@Jdm_10 no one will investigate this from here. This is a public forum not customer services. Are you using PACKS ? If you are have you chosen your pack ?

Re: Unable to

Jdm_10 — Wed, 28 Dec 2022 13:38:35 GMT

@Chris_B its a prepaid number. i no longer have a monthly plan. I receive a message from EE but can't call. that's weird. Am currently abroad. do you have an email address to who I can send my concern, please?

Re: Unable to

Chris_B — Wed, 28 Dec 2022 13:41:45 GMT

@Jdm_10

Did you use that sim in the uk as a pre pay sim before you left the UK ?

And when did you last use that SIM card ?

There is no email address for customer service as emails are too slow for customer issues.

Re: Unable to

XRaySpeX — Wed, 28 Dec 2022 13:44:12 GMT

Eh? You can't make calls from a mobile router anyway.

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Unable to

Jdm_10 — Wed, 28 Dec 2022 13:44:16 GMT

Yes, i did. The last time was in July, this year.

no later than 2 weeks I was receiving text messages. I don't understand what's going on.

Re: Unable to

Jdm_10 — Wed, 28 Dec 2022 13:45:53 GMT

mobile phone, I mean.

Re: Unable to

XRaySpeX — Wed, 28 Dec 2022 13:48:41 GMT

@Jdm_10 : When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

So this wasn't mobile BB!

Re: Unable to

Jdm_10 — Wed, 28 Dec 2022 13:51:26 GMT

mid-July, so not already 6 months. so why did EE let me top up my phone number? it doesn't make any sense.

Re: Unable to

Jdm_10 — Wed, 28 Dec 2022 13:53:31 GMT

the number you provided me +44 800 079 8586 doesn't work. just made a call.

Re: Unable to

XRaySpeX — Wed, 28 Dec 2022 15:51:40 GMT

From another line you mean?

It works from my phones. What happens when you try to call it?

Re: Unable to

Jdm_10 — Wed, 28 Dec 2022 15:57:45 GMT

from my UK number. got a voice message saying that the phone number is unavailable at the moment or I currently cannot place a call.

Re: Unable to

XRaySpeX — Wed, 28 Dec 2022 16:08:33 GMT

Isn't that the UK no. that you say you can't make calls anyway?

Re: Unable to

Jdm_10 — Wed, 28 Dec 2022 16:17:53 GMT

basically, I called +44 800 079 8586 (the number in your signature). sorry for the confusion.

when I call any UK phone numbers from my contacts, I got the voice messages below.

when I call +44 800 079 8586, I hear nothing.

Re: Unable to

Jon_K — Thu, 29 Dec 2022 08:13:28 GMT

Hi @Jdm_10.

Are you able to call our Customer Care team from another phone?

What error message do you get when you try to make calls?

Jon

Re: Unable to

Jdm_10 — Thu, 29 Dec 2022 14:52:13 GMT

Hi Jon,

No, since I would use a foreign number.

I don't get an error message. It says that I cant place a call.

Re: Unable to

Jon_K — Thu, 29 Dec 2022 15:40:48 GMT

Do you have anyone else with you who has a UK phone, @Jdm_10?

Are you able to connect to our live chat team in your My EE Account?

Where are you currently?

Jon

Re: Unable to

Jdm_10 — Fri, 30 Dec 2022 07:12:37 GMT

unfortunately no.

no, I can't; do you have the direct link?

Africa.

appreciate your help, Jon.

Re: Unable to

XRaySpeX — Fri, 30 Dec 2022 07:18:30 GMT

There is no Live Chat for PAYG.