topic Re: Getting error 0. After not using the SIM card for a long while in Pay as you go

Getting error 0. After not using the SIM card for a long while

Fm88 — Tue, 27 Dec 2022 08:19:43 GMT

Getting error 0

I have not used the SIM card for a long while. Added credit, got a single, got a phone number, got a EE network. But, still get error 0 when trying to send a text. How do I check that the SIM is activated and working?

Re: Getting error 0. After not using the SIM card for a long while

Chris_B — Tue, 27 Dec 2022 08:27:54 GMT

@Fm88 You might want to read THIS topping up a sim doesn’t reactivate it if it’s gone in to hibernation for lack of use.

Re: Getting error 0. After not using the SIM card for a long while

Fm88 — Tue, 27 Dec 2022 08:27:57 GMT

I think " my phone number go into hibernation? " Also, I've lost some credit. How do I get it back? Does EE have an email contact?

Re: Getting error 0. After not using the SIM card for a long while

Leanne_T — Tue, 27 Dec 2022 08:52:55 GMT

Hi @Fm88

Sorry we have no email address to contact our mobile care team, please call us on 0800 079 8586 from any other phone to get this looked into.

Leanne.

Re: Getting error 0. After not using the SIM card for a long while

Fm88 — Tue, 27 Dec 2022 10:23:29 GMT

Thanks

All sorted

Re: Getting error 0. After not using the SIM card for a long while

Katie_B — Wed, 28 Dec 2022 07:49:36 GMT

Thanks for letting us know @Fm88.

Katie 🙂