topic Re: How do I change my bank card details to top up on PAYG? in Pay as you go

How do I change my bank card details to top up on PAYG?

paulwith — Wed, 30 Nov 2022 18:52:20 GMT

Need to add a new bank card to PAYG -how? Thanks

Re: How do I change my bank card details to top up on PAYG?

XRaySpeX — Wed, 30 Nov 2022 19:32:30 GMT

@paulwith : In your online MyEE under Menu > A/c Settings > Manage my Cards.

Re: How do I change my bank card details to top up on PAYG?

paulwith — Thu, 15 Dec 2022 16:43:36 GMT

Thanks, removed old card but no facility to add new?!!

Re: How do I change my bank card details to top up on PAYG?

XRaySpeX — Thu, 15 Dec 2022 16:49:09 GMT

You now need to set up a new direct card payments again.

Re: How do I change my bank card details to top up on PAYG?

paulwith — Thu, 15 Dec 2022 16:50:36 GMT

Thank you ,I realise that, but how? no facility to do it!

Re: How do I change my bank card details to top up on PAYG?

XRaySpeX — Thu, 15 Dec 2022 16:55:57 GMT

Isn't it on your MyEE landing page below Your Pack?

Re: How do I change my bank card details to top up on PAYG?

paulwith — Thu, 15 Dec 2022 17:01:40 GMT

Nope, I don't have a pack, I'm PAYG

On the "manage my cards screen " it reads "you don't have any cards registered" -I know that , no facility to add new card anywhere.

Re: How do I change my bank card details to top up on PAYG?

XRaySpeX — Thu, 15 Dec 2022 17:10:29 GMT

Eh? PAYG is all about packs.

Get back off the A/C Setting page & back to the landing page where it shows your current Credit. Now look around.

Re: How do I change my bank card details to top up on PAYG?

paulwith — Thu, 15 Dec 2022 17:31:14 GMT

Nowhere on the page, or via any link , showing my credit ,remaining data ,minutes and text, is there a tab or link to update or add a card. If I choose "buy an add on" for example it wants use my existing credit.

Thanks for you help, why do EE always make things so complicated?

Re: How do I change my bank card details to top up on PAYG?

XRaySpeX — Thu, 15 Dec 2022 17:35:43 GMT

Please post an image of the landing page where it shows your credit, remaining data, minutes and texts.

Re: How do I change my bank card details to top up on PAYG?

paulwith — Thu, 15 Dec 2022 17:41:57 GMT

https://myaccount.ee.co.uk/app/landing-payg

Re: How do I change my bank card details to top up on PAYG?

XRaySpeX — Thu, 15 Dec 2022 17:48:10 GMT

No, that'll only get me to MY landing page which does show "Set up Direct Payment". Post an image of it. Use the Camera icon above your text to upload an image file to here.

Re: How do I change my bank card details to top up on PAYG?

paulwith — Thu, 15 Dec 2022 17:54:11 GMT

That is the page I have, sorry that's as technical as I get. I give up. Life's too short for EE.

Thanks for your time.

Re: How do I change my bank card details to top up on PAYG?

XRaySpeX — Thu, 15 Dec 2022 17:56:12 GMT

I'm not asking you to be technical. What's hard about posting image after I told you how?

Re: How do I change my bank card details to top up on PAYG?

paulwith — Thu, 15 Dec 2022 20:19:37 GMT

I open the link and it shows MY account details, remaining data etc. Why can't you see that? If I use the camera icon as suggested it takes me to my pictures folder on the PC .

Ps copied to my pictures file, tried to post here but says "not supported image type."

Re: How do I change my bank card details to top up on PAYG?

XRaySpeX — Thu, 15 Dec 2022 20:58:46 GMT

Cuz when you do it you are logging to your MyEE & can see only that; when I do it I'm logged into my MyEE & can see only that. That link is only relative to whoever is doing it.

Can't you save as a .JPG, .PNG or .GIF type on your camera?

Re: How do I change my bank card details to top up on PAYG?

paulwith — Thu, 15 Dec 2022 21:29:00 GMT

Nope Give up. Thank you. Nebara for me!

Re: How do I change my bank card details to top up on PAYG?

XRaySpeX — Thu, 15 Dec 2022 21:35:27 GMT

OK, let's guess! Have you by any chance stopped your SIM's pre-installed pack by texting STOP PACK to 150, so you now have no pack?

Re: How do I change my bank card details to top up on PAYG?

paulwith — Thu, 15 Dec 2022 21:47:57 GMT

OK lets clarify,.

1) Never had a pack, simply topped up and bought data with registered card on line or via text.

2) Cannot buy a pack on PAYG.

3) Had debit card registered, out of date so I removed it.

4) Cannot register new card anywhere including page where old card was shown.

5) Spent last hour on chat line , went round in circles and still useless, unable to advise how to do it.

And finally, thank you for your efforts, appreciated.

Re: How do I change my bank card details to top up on PAYG?

XRaySpeX — Thu, 15 Dec 2022 21:57:33 GMT

All EE PAYG phone SIMs, even free ones, come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Maybe you have a legacy SIM from Orange or T-M? Another possibility is that you have a data SIM?
What is the response when you text ALL PACKS to 150?