topic Payg to pay monthy in Pay as you go

Payg to pay monthy

Geeygee — Wed, 14 Dec 2022 10:39:53 GMT

Hi I had a pay as you go rolling 30 day contract £10 and my credit car ran out so I called EE and the person on the phone confused me and has now put me on a monthly contract which if I go oversea have to pay £2 per day to use my phone in Europe the payg I had before included Europe I phoned Ee and spoke to six different people who all told me because I was in the 14 cooling off period they would revert me back to my payg plan but still it is not back can any one help me with this now I have 3 account numbers and don't know which was my old one please help from Gwynneth

Re: Payg to pay monthy

Geeygee — Wed, 14 Dec 2022 10:32:36 GMT

Re: Payg to pay monthy

XRaySpeX — Wed, 14 Dec 2022 10:45:24 GMT

Did you make it clear to CS that you are cancelling the contract within the 14-day cooling-of period & wanted the no. to be reverted to PAYG?

Re: Payg to pay monthy

Geeygee — Wed, 14 Dec 2022 12:15:14 GMT

Yes I told them but no one is listening to me.

Re: Payg to pay monthy

Leanne_T — Wed, 14 Dec 2022 14:35:57 GMT

Hi there @Geeygee

I'm sorry to hear this.

Please give us another call on 0800 079 8586 and the team can get this looked into further for you and let you know when this will be completed.

Leanne 🙂