topic Re: £10 payg sim only shpwing 5gb data, should be 20gb on current sale in Pay as you go

£10 payg sim only shpwing 5gb data, should be 20gb on current sale

kemmstarr — Sun, 11 Dec 2022 20:13:05 GMT

Hi. I popped into the Eltham EE branch today and was sold a payg sim with the £10 plan, which I was told normalmy comes with 5gb data but currently comes with 20gb due to a sale which ends in "about 3 months". My EE app and online profile are both shpwing that I have only 5gb data allowance. What should I do to resolve this?

Re: £10 payg sim only shpwing 5gb data, should be 20gb on current sale

XRaySpeX — Sun, 11 Dec 2022 20:16:56 GMT

Look in your online MyEE Add-ons for the other 15GB or it just might kick in when you exhaust the normal 5GB.

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: £10 payg sim only shpwing 5gb data, should be 20gb on current sale

kemmstarr — Mon, 12 Dec 2022 19:43:18 GMT

Thank you very much XRaySpeX. I followed your instructions and I have 20Gb allowance - 5Gb on the plan I bought and 15Gb as an add-on. I appreciate your help.

Re: £10 payg sim only shpwing 5gb data, should be 20gb on current sale

XRaySpeX — Mon, 12 Dec 2022 23:20:59 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.