topic Re: New pay as you go sim in Pay as you go

New pay as you go sim

Beci — Sat, 10 Dec 2022 09:08:32 GMT

I have purchased a pay as you go sim from EE. The sim is activated but the £10 credit that came with the sim has still not been added. It’s been nearly 48 hours since activation, is there something more I need to do. I’ve got the EE ap and have also been checking via 150 but nii on credit. I would be grateful for some help regarding this. Thank you

Re: New pay as you go sim

Jon_K — Sat, 10 Dec 2022 11:26:44 GMT

Hi @Beci.

Where did you get the SIM?

WAs it supposed to have the £10 on automatically or did you get a voucher?

Jon

Re: New pay as you go sim

XRaySpeX — Sat, 10 Dec 2022 12:51:19 GMT

Could your credit have bought your Pack?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: New pay as you go sim

Beci — Mon, 12 Dec 2022 09:30:51 GMT

Thank you for your reply. It came with the credit. I phoned them up to find the sim had been suspended for some reason. The lady tat I spoke to sorted it out for me and added the credit.

Re: New pay as you go sim

Beci — Mon, 12 Dec 2022 09:31:49 GMT

Thank you for your reply. It now sorted after a call to EE

Re: New pay as you go sim

Leanne_T — Mon, 12 Dec 2022 09:53:48 GMT

Thanks for coming back and letting us know @Beci

Leanne.