topic Re: Can't buy a new Subscription Pack from credit in Pay as you go

Can't buy a new Subscription Pack from credit

bartus2003 — Sun, 04 Dec 2022 12:20:23 GMT

Hi! I am new to EE. I mistakenly topped up my account with 30 pounds, and I wanted to buy a bundle of internet for 30 pounds. When I try to buy a pack using credit nothing happens.

Re: Can't buy a new Subscription Pack from credit

XRaySpeX — Sun, 04 Dec 2022 14:20:54 GMT

@bartus2003 : What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Can't buy a new Subscription Pack from credit

MontanaProf — Sat, 10 Dec 2022 15:50:57 GMT

I am having this exact issue.

The only way EE allows me to buy a Pack is to get a new SIM to go with the pack. Don't have time for that.

I texted AL to 150 and got this. I used to have GBP 15 but needed to use my phone so I am currently just burning credit on calls and texts. Bought a GBP 3 top up of 500 Mb data which was the only way to get any data (needed it for the sat nav).

When I had GBP 15 I texted PACK10 to 150 and said "yes" to the plan change, but just got this response:

To use data on your phone, you'll need an add-on or pack. Click here to buy http://add-on.ee.co.uk/text

Re: Can't buy a new Subscription Pack from credit

Jon_K — Sun, 11 Dec 2022 08:20:11 GMT

Hi @MontanaProf.

I'd recommend getting in touch with our Customer Care team about this.

They'll be able to see what is stopping you from getting a pack.

Jon