topic Re: Rollover in Pay as you go

Rollover

Clkelley — Sat, 10 Dec 2022 14:54:18 GMT

I started last month with a 15 gb package, used my phone all month, and re upped this month and it says 15 gb rolled over so now I have 30? Did something not connect correctly? Why does it not say I’ve used any data? What’s going on?

Re: Rollover

Chris_B — Sat, 10 Dec 2022 15:23:34 GMT

@Clkelley By any chance was you connected to Wi-Fi ? If you was this will not use your data allowance.

Re: Rollover

Clkelley — Sat, 10 Dec 2022 15:31:29 GMT

I used WiFi for some of the time but I definitely was on 4G for a number of full days. I just want to make sure I’m not going to be charged elsewhere for that data I’ve used?

Re: Rollover

XRaySpeX — Sat, 10 Dec 2022 17:59:10 GMT

@Clkelley : What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Rollover

Clkelley — Sat, 10 Dec 2022 18:54:12 GMT

@XRaySpeX wrote:
@Clkelley : What does texting AL to 150 from it fully report verbatim (it is free)?

It says:

Your current balance as of today 14:17 is £0.00. You have unlimited minutes, unlimited texts and 101.0GB remaining until 10/01/2023 for your £15 Pack. Your remaining data includes 15.0GB of rolled over data. Your last top up was £15.00 on 10/12/2022 at 14:08. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Rollover

Jon_K — Sun, 11 Dec 2022 08:26:51 GMT

Hi @Clkelley.

With pay as you go packs you pay in advance, so you wouldn't be billed later down the line.

That text seems to suggest you have 101GB of data.

Jon