topic Re: Content lock in Pay as you go

Content lock

Mclarke8451 — Sat, 05 Nov 2022 12:37:56 GMT

How to turn content lock off

Re: Content lock

XRaySpeX — Sat, 05 Nov 2022 13:06:47 GMT

@Mclarke8451 : Are you on contract or PAYG?

Follow Switching Content Lock OFF or ON if you are on contract.

Re: Content lock

Twebb1990 — Tue, 29 Nov 2022 13:42:34 GMT

Pay as you go

Re: Content lock

James_B — Tue, 29 Nov 2022 14:14:27 GMT

Hi @Twebb1990,

Welcome to the EE Community. 🙂

To change your content lock settings, please get in touch with Customer Care or visit your local EE Store with photo ID.

Thanks

James

Re: Content lock

XRaySpeX — Tue, 29 Nov 2022 16:30:51 GMT

@Twebb1990 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Content lock

xmichaelbisonx — Fri, 02 Dec 2022 15:45:55 GMT

I have 4G 120GB data only sim, I am logged in to the https://myaccount.ee.co.uk/app/prepaidlanding URL, and cannot see any options for changing content locks.

Also, using SMS to change the content lock does not work either.

Eg. Texting 'off' to 150 gives reply:

I'm afraid this service is temporarily unavailable. Please either visit MyEE or call 150 to manage your content lock settings.

for more information about content locks please visit ee.co.uk/contentlock

Eg. Texting 'off' to 879 gives reply:

We can't give you your Content Lock status at the moment. We're aware of the problem so try again a bit later.

Re: Content lock

XRaySpeX — Fri, 02 Dec 2022 16:55:05 GMT

@xmichaelbisonx : Are you on contract or PAYG?

What prompted you to go to that URL you quote? My post you replied to certainly did not suggest it.

What does texting CONTENT LOCK to 150 reply?

Re: Content lock

Jamiecoope — Thu, 08 Dec 2022 19:28:17 GMT

How to take my content lock of

Re: Content lock

XRaySpeX — Thu, 08 Dec 2022 19:54:42 GMT

@Jamiecoope : Read the Solution to this thread.

Re: Content lock

Katie_B — Fri, 09 Dec 2022 08:04:20 GMT

Good morning @Jamiecoope.

Welcome to the community.

Since your post have you been able to remove your content lock?

Katie.

Re: Content lock

Lucky722611 — Thu, 15 Dec 2022 03:16:57 GMT

I'm pay as you go

Re: Content lock

XRaySpeX — Thu, 15 Dec 2022 08:35:20 GMT

@Lucky722611 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Content lock

CarlMiles63 — Fri, 23 Dec 2022 02:38:36 GMT

Yes I. On pay as you go

Re: Content lock

Jon_K — Fri, 23 Dec 2022 07:58:28 GMT

Hi @CarlMiles63.

On pay as you go you'll need to call our Customer Care team or visit your local EE Store to remove content lock.

Jon

Re: Content lock

Preeceygirl36 — Sun, 05 Mar 2023 16:12:45 GMT

How do I turn my content lock off

Re: Content lock

Jon_K — Mon, 06 Mar 2023 07:35:39 GMT

Hi @Preeceygirl36

Welcome to the community.

Are you on pay monthly or pay as you go?

Jon

Re: Content lock

Dannyb1980 — Sat, 29 Apr 2023 13:43:05 GMT

I visited in store today and after an hour I could access some sites that require age verification but the content lock has not been removed.

Re: Content lock

James_B — Sat, 29 Apr 2023 14:55:56 GMT

Hi @Dannyb1980,

Welcome to the EE Community. 🙂

It sounds like your content lock settings have been changed to moderate, rather than turned off.

James

Re: Content lock

cleggy420 — Fri, 03 Nov 2023 22:53:53 GMT

How do I take my adult lock off I got my id an debit card

Re: Content lock

Leanne_T — Sat, 04 Nov 2023 07:49:23 GMT

Morning @cleggy420

For details on changing the content lock, please see How Do I Turn On Parental Controls on My Device? Help page.

Leanne 🙂