topic Re: internet not working on new sim card in Pay as you go

internet not working on new sim card

MAgda1245 — Tue, 06 Dec 2022 17:21:44 GMT

I bought a new sim card a few days ago
100GB data plan that does not work.there is a 4G network

Re: internet not working on new sim card

Northerner — Tue, 06 Dec 2022 17:38:47 GMT

Hi @MAgda1245

Are you in the UK?

If you text BA to 150 what does it say?

Thanks

Re: internet not working on new sim card

MAgda1245 — Tue, 06 Dec 2022 17:42:22 GMT

I can't send a message

Re: internet not working on new sim card

MAgda1245 — Tue, 06 Dec 2022 17:44:00 GMT

I bought and topped up the card in the UK but now I'm in France

Re: internet not working on new sim card

XRaySpeX — Tue, 06 Dec 2022 18:35:34 GMT

@MAgda1245 : Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.