topic Re: Re: Data pack in Pay as you go

Re: Data pack

MontanaProf — Thu, 24 Nov 2022 14:56:33 GMT

I am currently in America and also want to add data for when I get to London Heathrow. https://add-on.ee.co.uk/ doesn't work.

Re: Re: Data pack

Leanne_T — Thu, 24 Nov 2022 15:32:23 GMT

Hi @MontanaProf

Aare you using an EE SIM card not connected to WiFi to access the link?

Leanne.

Re: Re: Data pack

MontanaProf — Sun, 04 Dec 2022 21:24:23 GMT

Hi, complete newbie here. I am coming to the UK from the USA and have my EE sim and account. I just add a GBP15 and the credit is in my account. I am not able to text PACK15 to 150 because I am out of the country. Do I just have to wait until I land at Heathrow to get my GBP15 pack?

Re: Re: Data pack

XRaySpeX — Mon, 05 Dec 2022 01:54:17 GMT

@MontanaProf : You may buy the pack from your online MyEE.

Re: Re: Data pack

MontanaProf — Mon, 05 Dec 2022 04:02:17 GMT

I feel that I have looked everywhere on myEE online and have not found a PACK15. Where do I buy it? The only thing I've been able to find are the "EU and UK data" add-ons "calling abroad from the UK" add-on and "Roaming" add-on.

I am looking under "plans and subscriptions" but there are no plans!

Just three choices:

1) subscription packs

2) free boasts of data

3) add-ons

There is a "settings" option as well under "plans and subscriptions"

Re: Re: Data pack

MontanaProf — Mon, 05 Dec 2022 04:06:32 GMT

The "subscription packs " option says:

Choose a Subscription Pack

Pay for a Subscription Pack by direct card payments and you'll get a 10% discount. You'll also get a 500MB Free Boost for every two Subscription Packs you buy.

Re: Re: Data pack

MontanaProf — Mon, 05 Dec 2022 04:09:40 GMT

This is what I get when I try and add a pack

Re: Re: Data pack

Christopher_G — Mon, 05 Dec 2022 15:52:56 GMT

It should be in the 'add-ons' section, @MontanaProf

Chris

Re: Re: Data pack

XRaySpeX — Mon, 05 Dec 2022 16:10:02 GMT

No, the Packs are not in the Add-ons section but in the Packs section, like this:

@MontanaProf : Look at the Packs from the Menu of your online MyEE.

Re: Re: Data pack

MontanaProf — Mon, 05 Dec 2022 23:22:48 GMT

XRaySpeX, when I go to the exact place you are saying to go to, I get this...

I was able to get to where you were BEFORE I did a GBP15 topup, but as soon as I did the GBP15 topup I was unable to get to the "choose a subscription pack" that you are showing.

I am wondering if it's because I am in America, and EE doesn't want to show me the packs because they can't provision the service. I might just have to wait until I land and HOPEFULLY I can text PACK15 to 150 and get the GBP15 pack.

Re: Re: Data pack

MontanaProf — Mon, 05 Dec 2022 23:24:20 GMT

Here's where I am going: https://myaccount.ee.co.uk/app/packs

Re: Re: Data pack

XRaySpeX — Mon, 05 Dec 2022 23:30:32 GMT

Yes, perhaps it won't show when you are outside EU. Wait until you are back in UK & maybe it'll work.

Yes, that's the place I showed you.