topic Re: 15 GBP top up completed successfully. Unlimited Text/Calls, no data in Pay as you go

15 GBP top up completed successfully. Unlimited Text/Calls, no data

mrhavercamp — Fri, 02 Dec 2022 22:47:08 GMT

My 15 GBP subscription pack has just updated. AL reports:

Your current balance as of today 22:42 is GBP 0.00. You have unlimited minutes and unlimited texts remaining until 02/01/2023 for your 15 GBP pack. Your last top up was 15.00 GBP on 02/12/2022 at 17:34.

I have also received another message stating I have an additional 35 GB for renewing my pack.

However, no mention of the 15 GB of data and my account reports 0 of 30 GB of data available.

So I have renewed, have supposedly received an additional 35 GB of data meaning I should have 50 GB but my account reports 0 GB of data available.

Confused.

Re: 15 GBP top up completed successfully. Unlimited Text/Calls, no data

XRaySpeX — Fri, 02 Dec 2022 23:05:01 GMT

Look at http://add-on.ee.co.uk/status when not connected to WiFi to see data & credit status.

Re: 15 GBP top up completed successfully. Unlimited Text/Calls, no data

mrhavercamp — Sat, 03 Dec 2022 00:41:32 GMT

Seems there is a delay of a few hours between subscription pack being applied and data being available.

Now showing correct data amount (both total and remaining).

Re: 15 GBP top up completed successfully. Unlimited Text/Calls, no data

Leanne_T — Sat, 03 Dec 2022 07:47:59 GMT

Thanks for letting us know this is now sorted for you @mrhavercamp

Leanne 🙂

Re: 15 GBP top up completed successfully. Unlimited Text/Calls, no data

Iliedumitrescu — Fri, 09 Dec 2022 11:41:50 GMT

15£

Re: 15 GBP top up completed successfully. Unlimited Text/Calls, no data

James_B — Fri, 09 Dec 2022 11:50:52 GMT

Hi @Iliedumitrescu,

Welcome to the EE Community. 🙂

How can we help today?

James