topic Re: PAYG Data Sim for Ipad Mini not working in Pay as you go

PAYG Data Sim for Ipad Mini not working

kobie1 — Thu, 01 Dec 2022 11:10:12 GMT

I have a new Ipad mini 6th generation. I bought an EE data sim and I have tried everything but am unable to make it work. Any help would be appreciated.

Re: PAYG Data Sim for Ipad Mini not working

XRaySpeX — Thu, 01 Dec 2022 11:36:03 GMT

Where did you buy the SIM & how much did you pay for it?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: PAYG Data Sim for Ipad Mini not working

kobie1 — Thu, 01 Dec 2022 17:23:04 GMT

Do I have to put Sim in phone to Text AL ?

Re: PAYG Data Sim for Ipad Mini not working

XRaySpeX — Thu, 01 Dec 2022 17:28:41 GMT

Presumably you do if the iPad it's in can't do texts.

Re: PAYG Data Sim for Ipad Mini not working

kobie1 — Fri, 02 Dec 2022 10:02:24 GMT

It says nil balance . Must have bought a dud sim I suppose

Re: PAYG Data Sim for Ipad Mini not working

Leanne_T — Fri, 02 Dec 2022 10:55:59 GMT

How much did you purchase the SIM card for? @kobie1

Does the reply show you have a data allowance to use?

Leanne.

Re: PAYG Data Sim for Ipad Mini not working

kobie1 — Fri, 02 Dec 2022 11:33:45 GMT

I paid about £20 for 6GB over 90 days.

It just says my balance is £0

Re: PAYG Data Sim for Ipad Mini not working

Leanne_T — Fri, 02 Dec 2022 11:41:38 GMT

Hi @kobie1

Can you text BALANCE to 150 and let me know the full reply?

Leanne.

Re: PAYG Data Sim for Ipad Mini not working

kobie1 — Fri, 02 Dec 2022 12:23:19 GMT

When I put Sim into iPhone I get no service

Re: PAYG Data Sim for Ipad Mini not working

Leanne_T — Fri, 02 Dec 2022 12:25:18 GMT

In this case, please call us on 150 or 0800 079 8586 and the team will get this looked into for you @kobie1

Leanne.

Re: PAYG Data Sim for Ipad Mini not working

kobie1 — Sat, 03 Dec 2022 00:01:54 GMT

I phoned 150 today. They were very helpful. But it is still not working.

Re: PAYG Data Sim for Ipad Mini not working

Leanne_T — Sat, 03 Dec 2022 07:36:16 GMT

What did the team advise when you called? @kobie1

Leanne.

Re: PAYG Data Sim for Ipad Mini not working

kobie1 — Sat, 03 Dec 2022 11:09:23 GMT

They didn’t tell me what they were doing except they registered the sim phone number to my account. Passed me through to payg who then told me it wears ready Togo. This morning it got through to EE and I got a message saying error.

Re: PAYG Data Sim for Ipad Mini not working

Leanne_T — Sat, 03 Dec 2022 11:22:40 GMT

Hi @kobie1

Do you have signal on the device?

Do you get an error when you try and access data?

Leanne.

Re: PAYG Data Sim for Ipad Mini not working

kobie1 — Sat, 03 Dec 2022 14:43:11 GMT

Yes to both

Re: PAYG Data Sim for Ipad Mini not working

Leanne_T — Sat, 03 Dec 2022 14:56:31 GMT

Thanks @kobie1

Can you access add-on.ee.co.uk?

Leanne.

Re: PAYG Data Sim for Ipad Mini not working

kobie1 — Mon, 05 Dec 2022 11:42:19 GMT

Hi Leanne_T

No I cant access add-on.ee.co.k. It says forbidden

Re: PAYG Data Sim for Ipad Mini not working

Leanne_T — Mon, 05 Dec 2022 12:01:11 GMT

Can you try another browser please, after clearing all cookies and cache? @kobie1

Leanne.

Re: PAYG Data Sim for Ipad Mini not working

XRaySpeX — Mon, 05 Dec 2022 13:17:20 GMT

Look at http://add-on.ee.co.uk/status when not connected to WiFi to see data & credit status. Make sure you use HTTP:, not HTTPS: & do it under IE, FF or Samsung Internet not Chrome or any browser that forces HTTPS:.

Re: PAYG Data Sim for Ipad Mini not working

kobie1 — Wed, 07 Dec 2022 17:32:29 GMT

Thanks everyone. Finally got it working by going to find the best signal aroun