topic Re: Pre paid card in Pay as you go

Pre paid card

Kev66 — Thu, 01 Dec 2022 04:17:44 GMT

Hi there, I was wondering if any else has received their pre paid card, but when you click show card details, it just comes up as "request unsuccessful"

Re: Pre paid card

James_B — Thu, 01 Dec 2022 08:58:09 GMT

Hi @Kev66,

Are you still seeing the same issue this morning?

James

Re: Pre paid card

Kev66 — Thu, 01 Dec 2022 13:55:26 GMT

Yep, I'm still having the same problem.

Re: Pre paid card

James_B — Thu, 01 Dec 2022 14:00:13 GMT

Hi @Kev66,

Please can you try clearing your web browser's cookies and cache and let me know if that resolves the issue?

Thanks

James

Re: Pre paid card

Kev66 — Thu, 01 Dec 2022 14:30:51 GMT

I'm just about to start work so will try this later on

Re: Pre paid card

James_B — Thu, 01 Dec 2022 14:32:42 GMT

No problem @Kev66

Please let us know how you get on.

James

Re: Pre paid card

Kev66 — Thu, 01 Dec 2022 15:05:34 GMT

Currently stuck on the train so managed to give this a try and it now works. Thank you so much for your help

Re: Pre paid card

James_B — Thu, 01 Dec 2022 15:06:33 GMT

That's great news @Kev66 🙂

Thanks for letting me know.

James