topic EE just ate up my credit after bundle used up - no warning in Pay as you go

EE just ate up my credit after bundle used up - no warning

drub — Wed, 30 Nov 2022 11:43:06 GMT

What can I do ? Isn't there an online chat?

Obviously phone lines are super busy and engaged

Re: EE just ate up my credit after bundle used up - no warning

Leanne_T — Wed, 30 Nov 2022 13:46:48 GMT

Hi @drub

Thanks for coming here.

Can you text BALANCE to 150 and let me know the reply?

Thanks 🙂

Leanne.

Re: EE just ate up my credit after bundle used up - no warning

drub — Wed, 30 Nov 2022 16:54:15 GMT

Hi Leanne - my balance is now 35pence
So ee has basically run down my call credit on the bundle then gone through
my remaining balance charging me standard PAYG rates
without so much as telling me the pack credit was up ! Clever really

Re: EE just ate up my credit after bundle used up - no warning

Christopher_G — Thu, 01 Dec 2022 08:15:32 GMT

Hi @drub

I suggest speaking to our Mobile Care team so they can check the history and explain what happened.

Chris