topic Re: PAYG unable to call/text from outside UK in Pay as you go

PAYG unable to call/text from outside UK

mqc — Tue, 29 Nov 2022 09:25:10 GMT

Moved over from sim-only to PAYG as I moved out of the UK. I got a voicemail and am trying to get to it. I've topped up my payg sim but when I try calling the VM or even 150, I get a message saying calls to this number are barred. Any way to fix this? I can't find any options on My EE.

Re: PAYG unable to call/text from outside UK

James_B — Tue, 29 Nov 2022 13:10:34 GMT

Hi @mqc,

Welcome to the EE Community. 🙂

Have you used your SIM in the UK since you moved to pay as you go?

James

Re: PAYG unable to call/text from outside UK

mqc — Tue, 29 Nov 2022 13:37:51 GMT

nope, the changeover happened when I was away already. I've no plans to be back in the UK anytime soon. Is there any way around this?

Re: PAYG unable to call/text from outside UK

James_B — Tue, 29 Nov 2022 13:59:54 GMT

Hi @mqc,

Sorry, to complete the activation of your new pay as you go account, the SIM will need to be used on the EE network in the UK.

James