topic Re: Top up in Pay as you go

Top up

Mollyrose134 — Sat, 26 Nov 2022 05:40:46 GMT

I recently had a new number and I phoned EE to update my new number.. so ice topped up thinking I'd get my pack added and it hasn't been added how do I get this added onto my new number?

Re: Top up

XRaySpeX — Sat, 26 Nov 2022 06:05:55 GMT

You should still get your pack even if you had your no. changed.

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Top up

Mollyrose134 — Mon, 28 Nov 2022 07:27:34 GMT

No I haven't received my pack.. I had to buy another pack a different way instead of on the EE log in so all I need to sort out is a refund.

Re: Top up

Leanne_T — Mon, 28 Nov 2022 09:12:09 GMT

Hi @Mollyrose134

Please give us a call on 150 and the team will get this looked into for you.

Leanne.