topic Re: Bug? in Pay as you go

Bug?

Garyb20 — Wed, 23 Nov 2022 22:01:59 GMT

I bought the 4gb pack but it gave 20gb of data and shows as 20gb spent of 4gb, why is this?

Re: Bug?

XRaySpeX — Wed, 23 Nov 2022 22:32:09 GMT

@Garyb20 : What is it that shows 20GB spent of 4GB?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Bug?

Garyb20 — Wed, 23 Nov 2022 23:04:08 GMT

There was no added cost, just the £10 for 4gb and randomly gave me 20gb of data.

Re: Bug?

James_B — Thu, 24 Nov 2022 08:20:44 GMT

Hi @Garyb20,

What was the full response you received when texting AL to 150?

James

Re: Bug?

Garyb20 — Thu, 24 Nov 2022 10:29:48 GMT

Your current balance as of today 23:01 is £0.05. You have 91 minutes, unlimited texts and 8.7GB remaining until 24/11/2022 for your £10 Pack. Your remaining data includes of rolled over data. Your last top up was £10.00 on 24/10/2022 at 07:32. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Bug?

James_B — Thu, 24 Nov 2022 11:20:52 GMT

Hi @Garyb20,

Is it a new SIM? If not, did you have some data to rollover?

Was it the £10 5GB pack your purchased?

James

Re: Bug?

Garyb20 — Thu, 24 Nov 2022 15:11:33 GMT

It’s an old sim, just the £10 5gb and there was no data rollover.

Re: Bug?

James_B — Thu, 24 Nov 2022 15:20:53 GMT

Hi @Garyb20,

Please get in touch with Customer Care so a member of the team can take a quick look at your account to see why your allowances aren't displaying correctly.

They'll be happy to help. 🙂

James