topic Re: Renewing pack in Pay as you go

Renewing pack

Tuba2 — Tue, 15 Nov 2022 03:00:44 GMT

I cannot see my how much left in pack. How much minutes, data and texts, I cannot see at all. Everything is 0,zero. And I did top up 20 pounds as usual but the difference was the date, I topped up before the due date. I hope there is no scam of something.

Re: Renewing pack

me-amazon — Tue, 15 Nov 2022 04:58:34 GMT

something is faulty no pack data is working period!

no allowances are showing all are zero.. I also renewed my pack early!

sure EE won't care if everyone renews there pack early they are coining it in!

my phone and my brothers are the same! (£15 pack both of them renewed today)

Re: Renewing pack

wmj — Tue, 15 Nov 2022 05:53:04 GMT

Same here. Renewed early as it said I had nothing left but just the same after. Same on app & website.

Re: Renewing pack

James_B — Tue, 15 Nov 2022 09:30:51 GMT

Hi @Tuba2, @me-amazon and @wmj,

Welcome to the EE Community. 🙂

The incorrect allowance balance on My EE has been reported to our support team.

To access your allowance information please text BALANCE to 150. You can also visit add-on.ee.co.uk when not connected to WiFi for remaining data allowance.
James

Re: Renewing pack

wmj — Tue, 15 Nov 2022 14:29:18 GMT

@James_B I tried the URL you mentioned whilst connected to 4G but it just gives me a 403/Forbidden error.

All I can see from the app and from myaccount.ee.co.uk on a 4G connection is that I have a £10 pack. Anything beyond that is missing/0.

Re: Renewing pack

James_B — Tue, 15 Nov 2022 15:01:02 GMT

Hi @wmj,

What response do you receive if you text BALANCE to 150?

James

Re: Renewing pack

wmj — Wed, 16 Nov 2022 08:27:31 GMT

@James_B Texting 150 gives me most of the info, just nothing about my 10% discount for paying by regular card payments.

As of this morning still neither the app or EE website give me any info.

Re: Renewing pack

Leanne_T — Wed, 16 Nov 2022 11:00:37 GMT

Hi @wmj

Thanks for coming back to us.

If you give us a call on 150 the team will get this looked into for you.

Leanne 🙂

Re: Renewing pack

wmj — Tue, 22 Nov 2022 08:24:11 GMT

This (the app & the myee website) is still an issue. Surely the problem isn't that difficult to fix? Having to keep texting to get my balances is getting a bit of a pain.

Re: Renewing pack

wmj — Wed, 23 Nov 2022 22:59:37 GMT

Working for me now. Long may it continue 🙂