topic Re: data in Pay as you go

data

bethski101 — Wed, 23 Nov 2022 15:34:11 GMT

i had 150GB of data left in my last pack, ive been with ee for a very long time and ive been saving up my data. when i topped up again with the same oack i always use, i now only have 12.9GB but surely i should have more than this considering i haven’t used all of it. how do i get this fixed? ive already tried emailing.

Re: data

Leanne_T — Wed, 23 Nov 2022 15:54:44 GMT

Hi @bethski101

Thanks for coming here.

Which pack do you have?

Have you already rolled the data over from a previous pack?

Leanne.

Re: data

bethski101 — Wed, 23 Nov 2022 15:59:03 GMT

hi, i have the £10 data pack and it usually always rolls over any data that i haven’t used

Re: data

Leanne_T — Wed, 23 Nov 2022 16:04:02 GMT

Thanks @bethski101

Can you text ROLLOVER to 150, and let me know the reply?

Leanne.

Re: data

XRaySpeX — Wed, 23 Nov 2022 19:12:02 GMT

@bethski101 : What does texting AL to 150 from it fully report verbatim (it is free)?