topic Re: payg £15pack reset after 12am but last mths data hasnt rolled over in Pay as you go

payg £15pack reset after 12am but last mths data hasnt rolled over

MrT83 — Wed, 23 Nov 2022 00:19:05 GMT

Re: payg £15pack reset after 12am but last mths data hasnt rolled over

MrT83 — Wed, 23 Nov 2022 00:20:17 GMT

I had about 48gb left of data too so it's a significant amount of data to lose ? Anybody shed any light on this please x

Re: payg £15pack reset after 12am but last mths data hasnt rolled over

XRaySpeX — Wed, 23 Nov 2022 02:06:05 GMT

@MrT83 : What does texting AL to 150 from it fully report verbatim (it is free)?

Re: payg £15pack reset after 12am but last mths data hasnt rolled over

MrT83 — Wed, 23 Nov 2022 12:39:15 GMT

Your current balance as of today 12:37 is £0.05. You have unlimited
minutes, unlimited texts and 16.7GB remaining until 24/12/2022 for your £15
Pack. Your remaining data includes of rolled over data. Your last top up
was £15.00 <1500> on 23/11/2022 at 00:04. For more info on your packs,
add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservic
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Re: payg £15pack reset after 12am but last mths data hasnt rolled over

Leanne_T — Wed, 23 Nov 2022 12:46:57 GMT

Hi @MrT83

Was this data remaining from your pack allowance?

If you have not used all of the data allowance in your Pack when the Pack ends the unused data will be added to the next Pack that you buy. You cannot roll over data from add-ons or Free Boosts.

Rollover data lasts for the duration of the Pack Validity Period (i.e. 30 days) so will not roll over a second time if you do not use it up.

Leanne.