topic Re: ‘reverse’ Top Up function? in Pay as you go

‘reverse’ Top Up function?

lone_gunman — Mon, 21 Nov 2022 15:09:15 GMT

I am moving to Three having found that, according to OFCOM’s mobile coverage checker, Three has more reliable mobile phone coverage for my home postcode area.

I currently have just over £40 Current Credit in my PAYG account, and would like to transfer that back to my bank. However, while I am sure that EE do not intend to keep my unused credit, I cannot find a mechanism for moving funds back whence they came.

Surely there must be a ‘reverse’ Top Up function? What if you’d inadvertently Topped Up £5000 instead of an intended £50.00?

Re: ‘reverse’ Top Up function?

Leanne_T — Mon, 21 Nov 2022 16:13:56 GMT

Hi @lone_gunman

Thanks for coming here.

Please give us a call on 150 and the pay as you go care team will check your account and let you know what they can do to help 🙂

Leanne.

Re: ‘reverse’ Top Up function?

XRaySpeX — Tue, 22 Nov 2022 17:14:42 GMT

PAYG credit is not refundable. Spend it or lose it!