topic Re: PAYG credit has disappeared in Pay as you go

PAYG credit has disappeared

tonypreedy — Mon, 21 Nov 2022 07:23:34 GMT

Logged onto my account and all my PAYG credit - data and voice - has disappeared. Says I have 0 of 0 for both. I've not used the large allowance I had. Anyone else had this problem?

Re: PAYG credit has disappeared

Chris_B — Mon, 21 Nov 2022 08:59:08 GMT

@tonypreedy This account issue is being noticed as there are a few users on here reporting the same issue. It might be worth calling customer services and requesting an account reset. This started to happen after EE did a lot of account maintenance and unfortunately there don’t know what accounts are effected by it until reported.

Re: PAYG credit has disappeared

XRaySpeX — Mon, 21 Nov 2022 19:05:11 GMT

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.

Re: PAYG credit has disappeared

Lou121 — Mon, 21 Nov 2022 20:40:09 GMT

Yes same here on both of my accounts. Annoyingly my son's renewed last night but he couldn't use data today and had to buy an add-on.