topic Only 1GB in Pay as you go

Only 1GB

calvinfu09 — Fri, 18 Nov 2022 12:48:00 GMT

Hi team,

I topped up £10 as usual and my usual pack should be 4GB data + around 6GB worth of free boost.

however on the app it shows that I have only got 1GB? Could you please advise?

I know there are these 1GB free data when you top up and would that be the reason why? If so, after i finish the free 1GB will I still have access to my normal 4+6GB data and minutes ?

Re: Only 1GB

Leanne_T — Fri, 18 Nov 2022 14:42:08 GMT

Hi @calvinfu09

Thanks for coming here.

If you text BALANCE to 150, what does the reply show?

Leanne 🙂

Re: Only 1GB

calvinfu09 — Fri, 18 Nov 2022 19:20:44 GMT

Hey Leanne,

With the text to 150, it seems fine and it shows I have access to my usual data and minutes (6+4GB) so it must be a glitch in the system on the app ? I’ll revert back if it’s really just 1GB but thanks for your help

Re: Only 1GB

XRaySpeX — Fri, 18 Nov 2022 20:01:18 GMT

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.

Re: Only 1GB

j0hnh — Sat, 19 Nov 2022 10:23:19 GMT

You must have read my mind “MyEE is not reporting usage correctly at the mo” I have been wondering?

I have 2 iphones with Pack5 and Pack15 which both show 0GB in MyEE.

My Router on ConnectedSIM says “something has gone wrong.

Although my ipad on a DataSIM 30GB AddOn seems to be displaying OK.

All 4GEE PAYG accounts.

John

Go figure