topic Re: Bought a subscription pack but it says I have 0 balance left despite just buying in Pay as you go

Bought a subscription pack but it says I have 0 balance left despite just buying

Khoulsby95 — Fri, 18 Nov 2022 06:49:48 GMT

Bought a £10 subscription pack. I'm supposed to get 5gb, 500 minutes and texts however I can't use any of these as it says my balance is completely empty!

Please help

Re: Bought a subscription pack but it says I have 0 balance left despite just buying

Chris_B — Fri, 18 Nov 2022 08:20:54 GMT

@Khoulsby95 Try restarting your device.

Re: Bought a subscription pack but it says I have 0 balance left despite just buying

Leanne_T — Fri, 18 Nov 2022 08:29:48 GMT

Morning @Khoulsby95

Thanks for coming here.

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂