topic Re: I bought the package and the data was not added in Pay as you go

I bought the package and the data was not added

lidiavaladas — Wed, 16 Nov 2022 14:58:05 GMT

Good afternoon. I´ve bought a pack 15GB (15 pounds), the service choosed is showed on my login but no data have been add. Because this i bought an add-on, i am travelling and i couldnt stay without data, the add-on data have been add at the same time but until now the data of the pack not. I really dont know what to do. I´ve reported this for the credit card, but they said me that EE confirmed the purchase. Yes the purchase was made but the service until now, have not been delivered. Another point is that i didnt received any email about the pack, i always received for all transations, and i received the message about the add-on.

I hope you will solve this problem

Re: I bought the package and the data was not added

XRaySpeX — Wed, 16 Nov 2022 15:07:09 GMT

@lidiavaladas : What does texting AL to 150 from it fully report verbatim (it is free)?

Re: I bought the package and the data was not added

lidiavaladas — Wed, 16 Nov 2022 16:31:10 GMT

Hi, cannot any one check this on the system, what happened?

tks

Re: I bought the package and the data was not added

XRaySpeX — Wed, 16 Nov 2022 16:40:10 GMT

What system? This is not EE but a user discussion forum which can have no access to your specific account. You can check it yourself.