topic Re: Why did I have to pay twice to set up my SIM only plan? in Pay as you go

Why did I have to pay twice to set up my SIM only plan?

Brennandinho — Mon, 14 Nov 2022 22:31:14 GMT

I went online and ordered a SIM and bought the £20 bundle and paid and SIM sent. When I went to activate it it said I had no balance so paid another £18 when I set up my DD. Am I missing something here? Only place I know where to ask since joing EE. I've paid £38 for £20 bundle so far and the app and website keeps saying I have no data etc. What's going on or is it me? Thanks for any help as I'm baffled.

Re: Why did I have to pay twice to set up my SIM only plan?

XRaySpeX — Mon, 14 Nov 2022 22:43:44 GMT

Could your credit have bought your Pack?

What does texting AL to 150 from it fully report verbatim (it is free)?

You are not paying for PAYG with a Direct Debit. It's a continuous Direct Card Payment against your bank card.

Re: Why did I have to pay twice to set up my SIM only plan?

Brennandinho — Mon, 14 Nov 2022 23:05:10 GMT

Your current balance as of today 22:32 is £10.00. You have unlimited minutes, unlimited texts and 69.6GB remaining until 12/12/2022 for your £20 Pack. Your remaining data includes of rolled over data. Your last top up was £10.00 on 11/11/2022 at 22:30. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

That is what it says verbatim. (got 70gb for price of 30gb) so showing the two dates I made the deposits. The £10 is the bonus and would still only account for £30 of the nearly £40 I've spent. (£2 discount for setting up recurring payments)

Re: Why did I have to pay twice to set up my SIM only plan?

Brennandinho — Tue, 15 Nov 2022 23:34:32 GMT

No reply on posting the info asked for. Still none the wiser. Is this how you have to get customer service here on EE?

Re: Why did I have to pay twice to set up my SIM only plan?

Jon_K — Wed, 16 Nov 2022 08:13:28 GMT

Sorry to hear this, @Brennandinho.

I'd recommend contacting our Customer Care team so they can see where this credit has gone. You should of only needed to pay £20 for the pack.

Jon

Re: Why did I have to pay twice to set up my SIM only plan?

Brennandinho — Wed, 16 Nov 2022 14:22:07 GMT

Dude they don't make it easy to contact them but thank you for your help.