topic Re: New customer- how to get a payg pack in Pay as you go

New customer- how to get a payg pack

Hwilk — Sun, 13 Nov 2022 19:41:30 GMT

I am a new payg customer - do I have to top up with £10 and then choose a pack? On my account it says about the £10 pack, and my balance is 0. When I submitted my card info to ensure I can get discounts each month when I pay by card it hasn't updated anything. So wondered do I have to also add £10 onto the account.. how does it all work.

Re: New customer- how to get a payg pack

Hwilk — Sun, 13 Nov 2022 19:43:04 GMT

Same here. Got mine from argos. No clue from argos or ee how it works other than just keep topping up £10 and hope the offer works!?

Re: New customer- how to get a payg pack

James_B — Mon, 14 Nov 2022 09:00:38 GMT

Hi @Hwilk,

Welcome to the EE Community. 🙂

Yes, you'll need to add credit to your account to purchase a pack.

Please see How to top-up a pay as you go phone and How do I set up card payments for pay as you go? for more details.

Hope this helps.

James

Re: New customer- how to get a payg pack

grsdev — Mon, 14 Nov 2022 12:44:56 GMT

Also note that the My EE app and the online version of it are not reporting balance and allowance correctly at the moment. To get this information in a much more reliable manner, text "AL" (without the quotes) to 150 and you should get a text back with the info in it.