topic Contract account closed, moved to PAYG in Pay as you go

Contract account closed, moved to PAYG

Cmarlow — Wed, 02 Nov 2022 12:58:29 GMT

Hi,

we have been posted to the USA for 2 years, I closed my contract account and transferred to PAYG but I can’t find where to top up. I can’t called EE as is says calls are barred and online it just says account closed. I want to top up my account so I can keep my number for my return. Can anyone advise? Thanks

Re: Contract account closed, moved to PAYG

Chris_B — Wed, 02 Nov 2022 13:17:13 GMT

@Cmarlow Have a look at THIS for ways you can top up. But did you use that SIM card in the UK when it was a PAYG sim ? Ie make a call m/text. You also need to make a call/text at least every 2 months to keep the sim active and retain your number topping up doesn’t do that.

Re: Contract account closed, moved to PAYG

Cmarlow — Wed, 02 Nov 2022 14:07:23 GMT

Thank you, I’ve managed to call them via Skype and changed my account and topped up but when I try to send a text or make a call it says calls are barred. Any clues? Thanks

Re: Contract account closed, moved to PAYG

Jon_K — Wed, 02 Nov 2022 14:59:17 GMT

Hi @Cmarlow.

Were you able to successfully top-up?

Do you have a signal on the phone?

Jon

Re: Contract account closed, moved to PAYG

XRaySpeX — Wed, 02 Nov 2022 15:35:32 GMT

@Cmarlow : Was it was switched to PAYG while you were abroad? If so, you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network.

Re: Contract account closed, moved to PAYG

Cmarlow — Thu, 03 Nov 2022 17:44:46 GMT

Successfully topped up with the person on the phone and had signal but calls and texts still barred.

Re: Contract account closed, moved to PAYG

Cmarlow — Thu, 03 Nov 2022 18:06:19 GMT

Hi, thanks for the reply. I won’t be going back to the uk until 2024. I’ve made this clear to all the people in EE that I spoke to. I closed my pack account and changed to PAYG whilst here which I made clear and topped up on the phone with someone who I again explained it to. So will I not be able to use my phone whilst here to keep my number despite putting £30 on? Thanks 🙏🏻

Re: Contract account closed, moved to PAYG

XRaySpeX — Thu, 03 Nov 2022 18:45:32 GMT

That's correct.