topic Re: Unable to receive international text on PAYG in Pay as you go

Unable to receive international text on PAYG

tracey510 — Tue, 01 Nov 2022 08:43:05 GMT

I received a call from an EE operator offering to change my PAYG package. Since speaking with him, I can send, but not receive texts to overseas. I have switched the SIM card to a different phone, but this still does not help.

Re: Unable to receive international text on PAYG

XRaySpeX — Tue, 01 Nov 2022 08:47:54 GMT

Do you mean you can't receive texts from overseas but can send to overseas? It's usually the other way round.

Why did you need to change your PAYG pack over the phone? Couldn't you do it yourself?

Re: Unable to receive international text on PAYG

tracey510 — Tue, 01 Nov 2022 08:58:51 GMT

Hi there, I am overseas and can send texts, but not receive any at all. The change to the package was an unsolicited call from EE. I did not necessarily want to change my pack, it was an offer and would apparently reduce the monthly fee.

Re: Unable to receive international text on PAYG

XRaySpeX — Tue, 01 Nov 2022 09:02:08 GMT

Where overseas?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Unable to receive international text on PAYG

tracey510 — Tue, 01 Nov 2022 09:10:49 GMT

South Africa - to clarify, I received texts on Sunday. After that I received the call from EE. Also, my phone froze and I had to reset and it updated, but I changed the SIM to another phone and now neither phones are effective.

Re: Unable to receive international text on PAYG

XRaySpeX — Tue, 01 Nov 2022 09:50:43 GMT

AL to 150?

What did this change of PAYG pack entail exactly?

Re: Unable to receive international text on PAYG

tracey510 — Tue, 01 Nov 2022 10:06:30 GMT

The chap said to me that my monthly top up amount will reduce to 8.15 GBP. Checking on my account on line though I see that I still have the 15 GBP package, so not sure if this even changed. I am stymied because my husband also has the same package (different phone number) and can receive texts.

Re: Unable to receive international text on PAYG

XRaySpeX — Tue, 01 Nov 2022 10:17:02 GMT

Again AL to 150 please!!!!!

Re: Unable to receive international text on PAYG

tracey510 — Tue, 01 Nov 2022 10:34:41 GMT

what do you mean? AL to 150?

Re: Unable to receive international text on PAYG

tracey510 — Tue, 01 Nov 2022 10:40:46 GMT

OK,, I have texted AL to the number 150. Nothing has happened in response

Re: Unable to receive international text on PAYG

XRaySpeX — Tue, 01 Nov 2022 10:41:52 GMT

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

Re: Unable to receive international text on PAYG

tracey510 — Tue, 01 Nov 2022 11:10:00 GMT

15GB data, unlimited texts and minutes. 15GBP pack.

Re: Unable to receive international text on PAYG

tracey510 — Tue, 01 Nov 2022 11:11:58 GMT

However on the allowances it says zero for everything, despite the fact that I topped up with 15 GBP yesterday and have a credit of 14.60 currently.

Re: Unable to receive international text on PAYG

James_B — Tue, 01 Nov 2022 12:55:11 GMT

Hi @tracey510,

Welcome to the EE Community. 🙂

Did the advisor you spoke to mention if the new plan was pay monthly, rather than pay as you go?

James

Re: Unable to receive international text on PAYG

tracey510 — Tue, 01 Nov 2022 13:16:32 GMT

Hi James - we did not get that far, the line was very bad. And in fact I am not even sure that the deal was finalised.

Would this affect being able to send vs receive texts? As mentioned above, I can send texts, but not receive.

Re: Unable to receive international text on PAYG

XRaySpeX — Tue, 01 Nov 2022 13:47:46 GMT

If an EE SIM is switched to PAYG while abroad you can't then use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network. So I'm wondering if this package change you went thro' somehow triggered that condition.

Re: Unable to receive international text on PAYG

tracey510 — Tue, 01 Nov 2022 13:50:15 GMT

It was originally PAYG, so that aspect has not changed. I have had it for over a year now without issue. And, the package change is not reflecting on my online account - it still shows the 15 GBP package.

Re: Unable to receive international text on PAYG

James_B — Tue, 01 Nov 2022 14:25:20 GMT

Hi @tracey510,

Were you taken through a credit check or asked to setup a direct debit at any point?

James

Re: Unable to receive international text on PAYG

tracey510 — Tue, 01 Nov 2022 14:25:31 GMT

To encapsulate :

I can send a text, and I can make calls. Package is the same and I have topped up.

The only thing is that I cannot receive texts. I have tried 2 different phones, to no avail.

Re: Unable to receive international text on PAYG

XRaySpeX — Tue, 01 Nov 2022 14:54:13 GMT

OTOH There is no PAYG pack for £8.15 even after the 10% discount for direct debit card payment.