topic Re: how do i remove my card details from EE? in Pay as you go

how do i remove my card details from EE?

KS134 — Sat, 10 Aug 2019 11:33:05 GMT

Hello, how do i remove my cards details from MyEE? Its very complicated to find relevant menu field.

Re: how do i remove my card details from EE?

Katie_B — Sat, 10 Aug 2019 13:58:31 GMT

Hi there @KS134.

Welcome to the community.

If you wish for payment details to be removed or updated please get in touch with our mobile care team.

Katie 🙂

Re: how do i remove my card details from EE?

KS134 — Sun, 10 Nov 2019 20:23:21 GMT

Actually - when you go to an option to top-up manually (not choosing a bundle) it gives you an option of "manage cards" which basically, allows you to delete card information.

So there is no need to contact support for that...

Re: how do i remove my card details from EE?

Jon_K — Mon, 11 Nov 2019 08:07:11 GMT

Thanks for sharing this, @KS134 🙂

Hopefully other users in the same situation can use your advice to help themselves.

Jon

Re: how do i remove my card details from EE?

Vial_Rose — Sat, 10 Oct 2020 06:43:37 GMT

actually there is no manage card on auto menu when you phone. it automatically saves the card. i need all previous cards removed from all of my numbers asap. and no instructions on how to do this. i have tried on auto menu on 150 and 360, also tried in the app. which has brought me here as no option is available to manage card there either.

please advise. also this topic is very hard to find... had to randomly pic users and check their questions as search brings up nothing

Re: how do i remove my card details from EE?

Leanne_T — Sat, 10 Oct 2020 07:24:52 GMT

Hi @Vial_Rose

Thanks for coming to the community.

I am sorry to hear this, if you give our Pay as you go Care team a call they can help you remove all previous cards from your account.

Thanks.

Leanne.

Re: how do i remove my card details from EE?

XRaySpeX — Sat, 10 Oct 2020 13:10:40 GMT

@Vial_Rose : You don't do it by phoning up but in your MyEE under Menu / A/c Settings / Manage your cards.

Re: how do i remove my card details from EE?

metaphase — Wed, 17 Feb 2021 22:11:39 GMT

Unfortunately that option doesn't seem to work anymore - I just get this error when I try do remove any of my cards:

EDIT: Hmm for some reason the screenshot displays OK when editing the post but not in the actual forum post! The text of the error is: "Sorry, something's gone wrong

Sorry, we were unable to complete your request right now. Please try again later."

Re: how do i remove my card details from EE?

XRaySpeX — Wed, 17 Feb 2021 22:20:32 GMT

@metaphase : The facility is still there but it has a bug in it.

Don't worry, your images were awaiting approval. I have now done so & they should appear soon.

Re: how do i remove my card details from EE?

metaphase — Wed, 17 Feb 2021 22:25:28 GMT

Ah, thanks for approving the image - I didn't know that it was awaiting approval but makes sense.

Yes, sadly it seems a rather key bug in that it doesn't let you actually achieve the desired outcome of removing the card 😀

Re: how do i remove my card details from EE?

XRaySpeX — Wed, 17 Feb 2021 22:32:07 GMT

Report it to CS.

Re: how do i remove my card details from EE?

gangesh — Wed, 03 Mar 2021 10:46:30 GMT

Click Menu - right panel

Account Settings - Scroll down to Account Details

Manage Card - Remove

Re: how do i remove my card details from EE?

LeJardinier — Mon, 23 Aug 2021 18:46:18 GMT

Hi! I have looked everywhere but I can't seem to find the 'Manage your cards' option. Thank you for your help.

Re: how do i remove my card details from EE?

Jon_K — Tue, 24 Aug 2021 06:57:57 GMT

Hi @LeJardinier.

Welcome to the community.

If you're unable to see this in your My EE Account, I'd recommend getting in touch with our Customer Care team so they can check your account and help you to remove the card.

Let us know how you get on.

Jon

Re: how do i remove my card details from EE?

esharehman7 — Mon, 31 Oct 2022 08:42:47 GMT

What if its a bundle and i dont want to pay for future month no more

Re: how do i remove my card details from EE?

James_B — Mon, 31 Oct 2022 08:45:13 GMT

Hi @esharehman7,

Welcome to the EE Community. 🙂

Text STOP to 150 to stop your pack from renewing.

Hope this helps.

James

Re: how do i remove my card details from EE?

Hridaydhupar200 — Thu, 09 Mar 2023 21:33:15 GMT

Hey I want to delete my card detail but it’s not showing as step you are giving to me

Re: how do i remove my card details from EE?

XRaySpeX — Thu, 09 Mar 2023 21:48:55 GMT

Text STOP REC to 150 to stop the direct card payment. For good measure also text STOP PACK to 150 to prevent the pack renewing.

Re: how do i remove my card details from EE?

Abdullah72 — Thu, 16 Mar 2023 18:36:11 GMT

How Do I remove recurring payments?

Re: how do i remove my card details from EE?

XRaySpeX — Thu, 16 Mar 2023 18:39:57 GMT

@Abdullah72 : Scroll up!