topic Re: PACK05 does not work - what a scam in Pay as you go

PACK05 does not work - what a scam

g_s_something — Sun, 30 Oct 2022 15:35:11 GMT

I have checked I have £5 balance. Testing PACK05 to 150 gets a "Sorry i didn't recognise that." response. Webchat refuses to engage with any PAYG queries - suggesting calling in at 25p / min, which will then reduce my credit so I can't buy the pack. What a scam. Why can't EE support PAYG customers with webchat? And to boot it's a crappy bot.

How on earth am I meant to get a pack applied? Sooooooo frsutrating.

Re: PACK05 does not work - what a scam

g_s_something — Sun, 30 Oct 2022 15:43:24 GMT

Laura - "PACK05" (and variations PACKO5, PACK5) doesn't work. How is one meant to exchange their £5 balance for this pack? You don't support your PAYG customers on Webchat (even via the crappy bot) - so I have to break my £5 balance to call up to get the lowest pack applied? And will need to top-up another £5 to have enough balance after the call... Such a poor customer experience - you treat PAYG customers like rubbish. Just a cynical drive to get folks onto an auto-recurring set-up.

Re: PACK05 does not work - what a scam

g_s_something — Sun, 30 Oct 2022 15:45:58 GMT

XRaySpex - you keep saying this but when did you last try? PACK05 does not work. And you don't offer free webchat support to PAYG - puts us in a poor position. Please try PACK05 to 150 and then come back here and confirm it works (and explain why it doesn't for the rest of us).

Re: PACK05 does not work - what a scam

XRaySpeX — Sun, 30 Oct 2022 16:15:15 GMT

I suspect you are on old legacy packs for which 'PACK05' is not valid. What does texting ALL PACKS to 150 report fully?

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

Calls to CS from PAYG cost 25p per call, not min.

Re: PACK05 does not work - what a scam

Chris_B — Sun, 30 Oct 2022 17:10:48 GMT

@g_s_something Try texting ALL PACKS to 150 to see what availability it should also say how to choose that pack

Re: PACK05 does not work - what a scam

g_s_something — Sun, 30 Oct 2022 17:14:46 GMT

Chris - I tried this, it lists PACK05 as one of the current pack names. Still no joy.

Re: PACK05 does not work - what a scam

g_s_something — Sun, 30 Oct 2022 17:15:03 GMT

XRaySpeX - I tried this, it lists PACK05 as one of the current pack names. Still no joy.

Re: PACK05 does not work - what a scam

XRaySpeX — Sun, 30 Oct 2022 17:18:36 GMT

& what does your online MyEE say?

Re: PACK05 does not work - what a scam

g_s_something — Sun, 30 Oct 2022 21:24:34 GMT

XRaySpeX - I had to talk to CS in the end to get the pack applied - but only after having my balance decremented in the meantime, requiring me to top-up yet again. I originally had the correct balance - checked online and via BALANCE/150.

My issue is that whatever you text into 150, it tells you to text in PACK05 for the £5 bundle, but it doesn't work. It just needs someone to fix that.

Re: PACK05 does not work - what a scam

Christopher_G — Mon, 31 Oct 2022 07:47:03 GMT

What happens when you text PACK05 to 150, @g_s_something?

Do you get anything back when you text ALL PACKS to 150?

Chris

Re: PACK05 does not work - what a scam

g_s_something — Mon, 31 Oct 2022 09:17:43 GMT

Hi Chris -

ALL APCKS = gives me list of all packs (which includes the £5 PACK05 option).

PACK05 = gives me a "Sorry i didn't recognise that..." response.

My theory is that PACK05 is not configured on the short code. I don't have the money to try other options but my hunch is that PACK10, et al, will work.

Re: PACK05 does not work - what a scam

Christopher_G — Mon, 31 Oct 2022 11:12:16 GMT

Are you able to choose the £5 pack through your My EE account, @g_s_something?

Chris

Re: PACK05 does not work - what a scam

XRaySpeX — Mon, 31 Oct 2022 12:35:45 GMT

@g_s_something wrote:

I don't have the money to try other options but my hunch is that PACK10, et al, will work.

You could test PACK10 by making sure your credit is less than £10 when you do it but I suspect it will come up with the same msg as PACK05.

I would really like to see what your online MyEE says about your current Pack, allowances & credit. It'll be on the landing or My EE Mobile page.

Re: PACK05 does not work - what a scam

XRaySpeX — Tue, 01 Nov 2022 12:04:34 GMT

If you text EP10 to 150 do you get the same error msg as PACK05?

Re: PACK05 does not work - what a scam

Marvox — Fri, 11 Nov 2022 02:39:07 GMT

Different EE user here. Can confirm OP's complaint. It's not an issue specific to him.

Pack 5 does not work via texting 150>ALL PACKS>PACK05 (and all variant spellings): "Sorry I didn't recognise that."

Pack 10 does work, but I don't want pack 10 I want 5.

I'm not sure when the issue started specifically, I guess about 3 months ago.

Something seriously wrong here. Please fix this immediately EE.,

EP10 same: "Sorry I didn't recognise that."

I also seem to be locked into packs now. I can't turn them off to just buy the odd the 250mb here and there as I used to.

Re: PACK05 does not work - what a scam

XRaySpeX — Fri, 11 Nov 2022 05:32:02 GMT

@Marvox : Does STOP PACK to 150 also not work?

Re: PACK05 does not work - what a scam

Savvas1 — Wed, 16 Nov 2022 00:33:42 GMT

Different user here and exact same problem. ALL PACKS response includes PACK05 but when I text that I get the response mentioned above.

Have also verified I've got way more than five pounds on my balance.

PACK10 seems to work just fine though. 🙂

Could someone from EE tell us whether this pack is offered to payg customers or not, please?

If not then it should probably not be included in the ALL PACKS list?

Thanks

Re: PACK05 does not work - what a scam

Leanne_T — Wed, 16 Nov 2022 08:07:28 GMT

Hi @Savvas1

Please give us a call on 150 and the team can check your account and let you know all the available packs for you.

Leanne.

Re: PACK05 does not work - what a scam

XRaySpeX — Wed, 16 Nov 2022 11:02:57 GMT

It's as if EE has withdrawn the PACK05 w/out telling anybody while still leaving it in the PAYG Price Guide.

Re: PACK05 does not work - what a scam

Kirigaya_Kazuto — Wed, 16 Nov 2022 11:21:56 GMT

That wouldn't surprise me, and that's pretty bad