topic EE PAYG Roaming in Iran in Pay as you go

EE PAYG Roaming in Iran

Bez130 — Fri, 28 Oct 2022 13:00:14 GMT

Hi,

I have recently had a trip to Iran and as soon as I arrived, I received a text message from EE saying for making or receiving calls the charges are £1.8/min and I have signal coverage too, but I can't make or receive any calls or send any text at all. My data roaming is also on as well on my phone. Does anyone have any idea how I could sort this out as I need to receive a very important call.

Thank you

Re: EE PAYG Roaming in Iran

Schockwave — Fri, 28 Oct 2022 13:10:48 GMT

Hello @Bez130 ,

Welcome to the community,

You need to make sure that you have enough credit on your account to make calls and send text.

Do you have any signal where you are?

You can also do a manual search for a signal.

If you have Skype, you can ring customer service for free if Skype is allowed in Iran:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: EE PAYG Roaming in Iran

XRaySpeX — Fri, 28 Oct 2022 13:17:18 GMT

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: EE PAYG Roaming in Iran

Bez130 — Fri, 28 Oct 2022 13:21:51 GMT

Hi @Schockwave,

Thank you for your reply.

I have signal in here and on the bars it says IR-MCI(EE). I also have 10 pounds of credit on my account. I have also searched on my online account to see whether there is any option to activate roaming for my sim card as read in other post but apparently it is auto-enabled for PAYG sims! I am so confused.