topic Re: EE PAYG Australia no network in Pay as you go

EE PAYG Australia no network

Avrlbnghm1 — Thu, 27 Oct 2022 05:34:29 GMT

Hello I have recently topped up my account and trying to buy an addon or pack, but the online portal and app is not allowing me to do so.

Can you advise on how I can activate my account please?

Re: EE PAYG Australia no network

XRaySpeX — Thu, 27 Oct 2022 06:58:11 GMT

UK packs and add-ons are not valid outside the EU. You pay for calls and texts per unit there.

Re: EE PAYG Australia no network

Avrlbnghm1 — Thu, 27 Oct 2022 08:36:40 GMT

Hello, thanks for the reply.

But I do have credit on my account but still cannot send or receive messages. I cannot even browse the internet without being connected to wifi.

Re: EE PAYG Australia no network

XRaySpeX — Thu, 27 Oct 2022 09:35:25 GMT

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/australia > PAYG. You can't buy data directly from your credit. You will need to buy data add-on when you land.