topic Re: cann not access to the phone service in Pay as you go

cann not access to the phone service

NafisehRasouly — Tue, 25 Oct 2022 18:45:10 GMT

I have bought a pack of 20 pounds but it does not work here in Swiss

Re: cann not access to the phone service

XRaySpeX — Tue, 25 Oct 2022 20:27:16 GMT

@NafisehRasouly : EE UK packs should work anywhere in the EE EU Zone incl. Switzerland.

Can you send texts to 150? If so, What does texting AL to 150 from it fully report verbatim (it is free)?

Re: cann not access to the phone service

Christopher_G — Wed, 26 Oct 2022 07:41:28 GMT

Hi @NafishRasouly

Welcome to the community.

Did you use it here in the UK before travelling abroad? You have to make a phone call or send a text message whilst connected to the EE network in the UK to enable roaming abroad.

Chris

Re: cann not access to the phone service

NafisehRasouly — Wed, 26 Oct 2022 10:19:06 GMT

No, I haven’t text or called anyone first from UK, but I have done this before and it has worked perfectly, during summer I once bought a packed in Germany and traveled through Europe and returned to UK and it was working fine. Again a few months back I was visiting my parents in Switzerland and I bought a pack there and it was working..

This time is so strange. I need a solution from your team. Because I am a loyal EE costumer and Trina to fix this issue has taken too long.. I was on the phone for hours last night and they said they ring me back, but they didn’t.

Best Regards

xxxxx xxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: cann not access to the phone service

Christopher_G — Wed, 26 Oct 2022 09:18:27 GMT

Thanks, @NafisehRasouly

Was that using this same SIM card or is this a new SIM card that you've gotten recently?
Chris

Re: cann not access to the phone service

NafisehRasouly — Wed, 26 Oct 2022 10:19:27 GMT

I use to use this sim card before, but I recently ordered a replacement, and I brought it in holiday with me, but it isn’t working.

Best Regards

xxxxx xxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: cann not access to the phone service

Christopher_G — Wed, 26 Oct 2022 10:36:42 GMT

OK, thank you, @NafisehRasouly

Have you tried manually searching and connecting to an available network?
Chris