topic How to top up outside the UK? in Pay as you go

How to top up outside the UK?

Chipsmiths — Thu, 20 Oct 2022 04:44:21 GMT

How do I top up? I bought a voucher online, but I cannot send SMS to number 150 or dial it.

Re: How to top up outside the UK?

Northerner — Thu, 20 Oct 2022 06:58:36 GMT

Hi @Chipsmiths

When was the last time you made a chargeable call or text on your PAYG SIM.

Thanks

Re: How to top up outside the UK?

Chipsmiths — Thu, 20 Oct 2022 08:00:40 GMT

A couple of months in February or so. The thing is, I can see the 4G symbol and "R" roaming symbol active on my phone and I still receive text messages on the phone but I dont have credits and I cant call nor text outbound. I did buy a top up voucher but when I send the code to 150 (as per instruction) i get an error message - "Cant send message with EE - Error 0". It is frustrating! :S

Re: How to top up outside the UK?

James_B — Thu, 20 Oct 2022 09:11:03 GMT

Hi @Chipsmiths,

Welcome to the EE Community. 🙂

If you haven't used your SIM since February, your account will be in hibernation.

Please get in touch with Customer Care to reactivate your SIM.

Thanks

James

Re: How to top up outside the UK?

XRaySpeX — Thu, 20 Oct 2022 13:38:57 GMT

Are you outside EU? You can't text 150 from there. You won't be able to use your eVoucher until you return to UK.

Re: How to top up outside the UK?

Chipsmiths — Mon, 24 Oct 2022 07:40:01 GMT

I've been trying to contact EE customer care but I cant talk to a human representative. It's kind frustrating.

Are there any other options to get my EE sim topped up outside the UK?

Re: How to top up outside the UK?

Chipsmiths — Mon, 24 Oct 2022 07:42:10 GMT

Thanks for your response mate. The thing is EE instructions state that I can top up from any country using 150 but in my case, I cannot. i get an error saying "Cannot send to EE - error 0"

Are there any other options for me to top up outside the UK? its kinda frustrating, i need to top up.

Re: How to top up outside the UK?

Jon_K — Mon, 24 Oct 2022 09:55:34 GMT

Are you getting this error when you use fast top-up, @Chipsmiths?

Jon

Re: How to top up outside the UK?

XRaySpeX — Mon, 24 Oct 2022 10:19:50 GMT

@Chipsmiths wrote:

The thing is EE instructions state that I can top up from any country using 150 but in my case, I cannot.

They don't! They say call 360 from any country.