topic Re: unused number and top-up in Pay as you go

unused number and top-up

Warber — Tue, 18 Oct 2022 11:21:26 GMT

I have an unused number since 2019 which has not been topped up since then. I live overseas and will be in the UK next week. I inserted the sim card and tried to top up but do not receive the code to confirm. Is this number still valid?

Thanks

Re: unused number and top-up

Chris_B — Tue, 18 Oct 2022 12:35:43 GMT

@Warber that Sim card will no longer be valid you’ll need a new one.

Re: unused number and top-up

Warber — Tue, 18 Oct 2022 19:12:13 GMT

Makes sense - thanks so much. Only hope now I still have, and can transfer, that old number (somehow doubt that 🙂

Re: unused number and top-up

XRaySpeX — Tue, 18 Oct 2022 19:30:34 GMT

Your old no. has gone for good as you didn't use it for years.

EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: unused number and top-up

Warber — Wed, 19 Oct 2022 10:14:18 GMT

Got it, thanks

Re: unused number and top-up

XRaySpeX — Wed, 19 Oct 2022 15:54:03 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.