topic Restore phone number service in Pay as you go

Restore phone number service

Tingyu — Fri, 14 Oct 2022 12:21:08 GMT

Hi,

For some really important reason I really need to restore this phone number. I’m aware of I haven’t used this number for some time and I just added up some credits. Is there any way I can use this number again?

Really appreciate

Tingyu

Re: Restore phone number service

XRaySpeX — Fri, 14 Oct 2022 13:15:25 GMT

@Tingyu : Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Restore phone number service

Tingyu — Sat, 15 Oct 2022 05:56:46 GMT

Hi,

I made an add-up yesterday, but I still cannot use this number to make a phone call. It says my phone number is suspend all the service. Is there any way I can check the status?

Re: Restore phone number service

Jon_K — Sat, 15 Oct 2022 07:38:38 GMT

Hi @Tingyu.

You could try getting in touch with our Customer Care team to see if they're able to reconnect your number.

If it's been more than 9 months, unfortunately the number will be lost.

Jon

Re: Restore phone number service

Tingyu — Sat, 15 Oct 2022 14:04:31 GMT

Hi Jon,

Thanks for reply. Does they have a direct email address or website so I could contact them.

Re: Restore phone number service

Jon_K — Sat, 15 Oct 2022 14:17:20 GMT

Sorry, there's no email contact, @Tingyu

You can find all ways to contact us on our Contact Us Page.

Jon

Re: Restore phone number service

Tingyu — Sat, 15 Oct 2022 14:58:40 GMT

Hi Jon,

All done! The page was very useful. Thanks for providing that! Really appreciate!

Re: Restore phone number service

Jon_K — Sat, 15 Oct 2022 15:33:27 GMT

That's great, @Tingyu 🙂

Re: Restore phone number service

XRaySpeX — Sat, 15 Oct 2022 17:17:28 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.