topic Re: Service Suspension in Pay as you go

Service Suspension

davidbradley281 — Thu, 13 Oct 2022 14:30:09 GMT

Hi guys,

I currently have a rolling package of £5 per month which is automatically taken from my bank account each month. I am leaving the country for 6 months from mid November and was wondering what would be the best way to potentially suspend my payments / services until i return to the UK in April 2023 without jeapordising my number. The last time I was out of the country for an extended period I almost lost my number through not using it. Ultimately I want to retain my number and not make monthly payments when i'm not using my phone abroad. What are my best options?

Re: Service Suspension

Schockwave — Thu, 13 Oct 2022 16:08:23 GMT

@davidbradley281 , I take it you are on pay as you go. I would suggest texting pack stop, but be aware of the hibernation, so you would need to make a call or send a text to keep your number active.

Re: Service Suspension

XRaySpeX — Thu, 13 Oct 2022 16:31:49 GMT

@davidbradley281 : Text STOP PACK to 150 before you next top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance. You can buy a pack when you get back.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.