topic Re: How to re-activate a disabled number? in Pay as you go

How to re-activate a disabled number?

NathanC02 — Wed, 12 Oct 2022 20:55:14 GMT

Hello!

I have been trying for the past month or longer to use my EE Phone number but at random without warning it just stopped receiving calls and texts upon calling my EE number using another sim card and phone it says "Sorry calls are not currently being connected to this number".

My EE number is kind of critical as a lot of my accounts are setup to send a login verification code to my EE number does anybody know how I can re-active and/or fix my issue with receiving messages and calls?

(it's not the phone I have tried it in multiple phones android and iPhones)

Thank you.

Re: How to re-activate a disabled number?

XRaySpeX — Wed, 12 Oct 2022 21:07:01 GMT

Is it on contract or PAYG?

Re: How to re-activate a disabled number?

NathanC02 — Wed, 12 Oct 2022 21:11:48 GMT

PAYG. And I can't ring any number when I try to it just dials then instantly hangs up I have tried the "start conversation" method as well to get help from the EE team but It has not appeared for the past 2 hours almost.

Re: How to re-activate a disabled number?

XRaySpeX — Wed, 12 Oct 2022 21:26:08 GMT

@NathanC02 : Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: How to re-activate a disabled number?

NathanC02 — Wed, 12 Oct 2022 21:30:13 GMT

I recently topped it up last month or possibly the month before with £10 I also tried buying a pack but it just sends me to a page that says...

PREPAID PACKS ERROR

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

it has been like that for over a month I have tried it with multiple packs as well also tried making calls and texting different numbers as well as "150". Nothing seems to work.

Re: How to re-activate a disabled number?

NathanC02 — Wed, 12 Oct 2022 21:31:23 GMT

it says the same thing for addons

ADDONS PURCHASE ERROR

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

Re: How to re-activate a disabled number?

XRaySpeX — Wed, 12 Oct 2022 21:35:17 GMT

It probably went into hibernation before that. When was it that that PAYG SIM last actually worked & could make call & texts & use data? When before that did you make a chargeable action?

Re: How to re-activate a disabled number?

NathanC02 — Wed, 12 Oct 2022 21:41:13 GMT

I haven't actually made a call or text since 2021 maybe before then but I have used it to answer calls from work and other people I am not sure if that'll count. My phone number has been placed into hibernation before but back when that happened it seemed a lot easier to get working again this time is a whole different thing.

The number itself though has been active for a good few years now.

Re: How to re-activate a disabled number?

XRaySpeX — Wed, 12 Oct 2022 21:43:49 GMT

You've left it too long! Now you've lost it completely.

Re: How to re-activate a disabled number?

NathanC02 — Wed, 12 Oct 2022 21:46:30 GMT

Is there not a way to get it back? Every phone I plug it into still displays the number and provider.

Re: How to re-activate a disabled number?

NathanC02 — Wed, 12 Oct 2022 21:49:39 GMT

to add It states when fully disabled like mine currently is the top-up credit will be wiped... I still have my £10 credit on my account.

Re: How to re-activate a disabled number?

NathanC02 — Wed, 12 Oct 2022 21:51:35 GMT

to add I also still get 3-4 bars and my £10 credit is still available even though the hibernation page states it'll be removed.

Re: How to re-activate a disabled number?

XRaySpeX — Wed, 12 Oct 2022 22:22:09 GMT

Well, if you think it's still live then call CS.

Re: How to re-activate a disabled number?

NathanC02 — Wed, 12 Oct 2022 22:27:37 GMT

If the number is fully lost would it still be able to make calls to certain numbers?

For some odd reason my EE number is able to call my brothers phone yet can't send texts or receive them and when he tries to ring my EE number it gives me the "calls are not being connected" message.

Re: How to re-activate a disabled number?

XRaySpeX — Wed, 12 Oct 2022 22:37:00 GMT

You said earlier:

@NathanC02 wrote:

And I can't ring any number when I try to it just dials then instantly hangs up

@NathanC02 wrote:

also tried making calls and texting different numbers as well as "150". Nothing seems to work.

Now you say you can make a call.

Call CS!