topic Top Up in Pay as you go

Top Up

Toni2790 — Wed, 12 Oct 2022 21:20:47 GMT

My monthly direct debit for top up hasn't been processed today, 'manage payment' brings up an error page.

I can't top up online or by calling 150, I've tried several bank cards all of which haven't been processed. Are there any known technical issues - I really need to to top up to have data for work tomorrow 😕

Re: Top Up

XRaySpeX — Wed, 12 Oct 2022 21:30:46 GMT

How are you trying to top-up online?

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Oh, BTW, you don't top-up PAYG using DD, only by bank cards.

Re: Top Up

Toni2790 — Wed, 12 Oct 2022 21:34:04 GMT

Thanks, I have tried to top up this way also. I keep receiving the notice 'some errors have occurred'

My PAYG top up is an automated monthly payment which hasn't been processed for some reason.

Re: Top Up

Christopher_G — Thu, 13 Oct 2022 07:20:40 GMT

Hi @Toni2790

Could you try on a different device this morning and let us know if it works please?

Chris