topic Uk in Pay as you go

Uk

hadfield — Tue, 11 Oct 2022 17:51:49 GMT

I have 610mb of data but when I am not using Wi-Fi I can not access my mobile data, I’ve had this phone for 2 years on a payg weekly renewal , never had the problem before updated software all settings correct ?!!

Re: Uk

Ghostdog2525 — Tue, 11 Oct 2022 17:58:24 GMT

Hi. Did u check in settings are mobile data is turn on ? If yes. Try restart phone. If that not help I would call technical support and maybe u need refresh ee settings on your iphone.

Re: Uk

hadfield — Tue, 11 Oct 2022 18:14:40 GMT

naturally that’s the first thing one check’s , how do I refresh network settings for we ?

Re: Uk

XRaySpeX — Tue, 11 Oct 2022 18:23:00 GMT

@hadfield : By calling CS as suggested.

Re: Uk

Leanne_T — Wed, 12 Oct 2022 07:16:04 GMT

Hi @hadfield

Please give us a call on 0800 079 8586 and the team will be happy to help.

Leanne 🙂

Re: Uk

hadfield — Wed, 12 Oct 2022 07:42:35 GMT

Hi Leanne
I have resolved my issue 😀 I deleted my providers APN then reset my network strings and now all is well , finally 😀

Re: Uk

Leanne_T — Wed, 12 Oct 2022 07:43:17 GMT

Great news @hadfield

Thanks for coming back and letting us know 🙂

Leanne.