topic Re: Payment card not recognised in Pay as you go

Payment card not recognised

orreokat — Mon, 10 Oct 2022 12:31:38 GMT

Hi - i've added my mastercard details but I keep being told it's a maestro card and not accepted. My card is a mastercard. I've checked the card number and gone through the processs several times

any ideas?

thanks

Re: Payment card not recognised

Schockwave — Mon, 10 Oct 2022 13:17:57 GMT

@orreokat , have you tried here:

https://myaccount.ee.co.uk/app/fast-payment-payg

Re: Payment card not recognised

orreokat — Mon, 10 Oct 2022 16:05:57 GMT

Thank you, but I'm trying to set up a monthly payment. I've set it up using a different card for now, hopefully i can change it in the future.

Re: Payment card not recognised

Schockwave — Mon, 10 Oct 2022 17:03:32 GMT

@orreokat , you are welcome, glad to help, worth asking customer service, they should be able to help.

Re: Payment card not recognised

Northerner — Mon, 10 Oct 2022 17:13:49 GMT

Hi @orreokat

Is your card a MasterCard bank card or a prepaid MasterCard card? It might say MasterCard but if it needs the banks authority for every payment then it's likely the latter.

Thanks

Re: Payment card not recognised

orreokat — Mon, 10 Oct 2022 17:31:30 GMT

Hi - it's just a normal debit card.

Not a problem for now as I've used a different card (also Mastercard ) I'll see if I can change it to my usual card or call CS in a few days to see if they can help.