topic Re: Top-up not credited to my ee account in Pay as you go

Top-up not credited to my ee account

Brandomallari18 — Fri, 07 Oct 2022 00:52:28 GMT

I top-up 10£ to my sim account using my debit card but not credited and the balance is still 0 and the worst is when i check my debit card accnt. they charge me two times (20£).. what can i do

Re: Top-up not credited to my ee account

Leanne_T — Fri, 07 Oct 2022 08:33:20 GMT

Hi @Brandomallari18

Thanks for coming here.

Can you text BALANCE to 150 and let me know the reply?

Leanne.

Re: Top-up not credited to my ee account

Brandomallari18 — Fri, 07 Oct 2022 12:29:04 GMT

Hello Leanne_T

That is the text..i dont know what happen to my topup 10£ then they charge me in my debit card 2x.. now my ee data already expired yesterday..

Thank you madam

Re: Top-up not credited to my ee account

Leanne_T — Fri, 07 Oct 2022 14:02:51 GMT

Thanks @Brandomallari18

Are the payments showing as pending with your bank?

Leanne.

Re: Top-up not credited to my ee account

Brandomallari18 — Fri, 07 Oct 2022 14:30:01 GMT

No madam.. its already deducted to my debit account twice..by the way its phillipines bank accnt and its already converted to peso.. as you can see in the photo from yesterday..

Thanks

Re: Top-up not credited to my ee account

Leanne_T — Fri, 07 Oct 2022 14:49:53 GMT

Thanks @Brandomallari18

In this case, please give us a call on 150, and the team will get this looked into for you.

Leanne.

Re: Top-up not credited to my ee account

Brandomallari18 — Fri, 07 Oct 2022 14:45:06 GMT

Thanks again Leanne but the problem is my data is already expired yesterday and 0 balance to my ee account.. and i dont want to top up again..i'm worried that it will happen again.

Re: Top-up not credited to my ee account

Leanne_T — Fri, 07 Oct 2022 14:49:24 GMT

Hi @Brandomallari18

This would need looked into by calling us on 150 or 0800 079 8586 the team will be happy to help.

Leanne.

Re: Top-up not credited to my ee account

Brandomallari18 — Fri, 07 Oct 2022 15:04:46 GMT

Ok i will try to barrow my friends phone to call 150..is it 24hours?.. by the way were here in south ireland, maybe on 9th of october were going to port of liverpool so maybe that day i will call.. thank you so much Leanne for the help

Re: Top-up not credited to my ee account

Jon_K — Fri, 07 Oct 2022 15:46:23 GMT

Hi @Brandomallari18.

Our Customer Care teams are open 8am - 9pm on weekdays, and 8am - 8am on the weekend.

Jon

Re: Top-up not credited to my ee account

Staszek210688 — Fri, 14 Feb 2025 20:25:08 GMT

Never use EE app to topup EE don't care happens many times to me .

Call 150 and topup.

On the app is just joke.

Never fixed this EE .

Re: Top-up not credited to my ee account

Staszek210688 — Fri, 14 Feb 2025 20:28:03 GMT

2025 as you se I'm trying topup today on app this same pending payment on Bank mone go.

Balance 0 so 3 years as I se your post .

Still this same issue is like on tesco fuel station.

Re: Top-up not credited to my ee account

Staszek210688 — Fri, 14 Feb 2025 20:31:36 GMT

Very funny topup on 150 works on EE app no

Have all details to charge your debit card .

EE sorry no your run aut off data you need wait 5 days we will be try taking money.

Can believe 2025 still this same .

Re: Top-up not credited to my ee account

XRaySpeX — Fri, 14 Feb 2025 23:08:33 GMT

@Staszek210688 : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.