topic Re: No data after topping up in Pay as you go

No data after topping up

Imjt999 — Wed, 05 Oct 2022 15:32:13 GMT

Hi, I topped up at end of last month but my account shows Zero data remaining and I have not used any. In fact I only use the phone when in London and have not been there in months. It’s turned off.

Re: No data after topping up

XRaySpeX — Wed, 05 Oct 2022 15:58:04 GMT

How many months?

What does texting AL to 150 report exactly?

Re: No data after topping up

Imjt999 — Wed, 05 Oct 2022 20:20:38 GMT

I am not in the UK with no service so can’t text from the phone. The online account shows £5 on credit but zero remaining data.

Re: No data after topping up

XRaySpeX — Wed, 05 Oct 2022 20:23:35 GMT

How many months since you left UK?

Re: No data after topping up

Imjt999 — Wed, 05 Oct 2022 22:46:25 GMT

Two. But why would that matter?

Re: No data after topping up

XRaySpeX — Wed, 05 Oct 2022 22:51:41 GMT

Cuz after certain periods of non-use they are deactivated & eventually completely lost.

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: No data after topping up

Imjt999 — Thu, 06 Oct 2022 20:57:54 GMT

Like I said in my first post I topped up a couple of weeks ago

Re: No data after topping up

XRaySpeX — Thu, 06 Oct 2022 21:01:47 GMT

Yes, but before that? It had probably already gone into hibernation before then.

Re: No data after topping up

Imjt999 — Fri, 07 Oct 2022 04:15:47 GMT

I doubt that I had used the phone two months ago and topped up before it would have gone into hibernation.

Re: No data after topping up

Leanne_T — Fri, 07 Oct 2022 07:09:55 GMT

Hi @lmjt999

Can you text BALANCE to 150 and let us know the reply?

Leanne.

Re: No data after topping up

Imjt999 — Fri, 07 Oct 2022 18:13:07 GMT

You people are no help. You don’t read the previous messages, you don’t even read the question properly

Re: No data after topping up

Leanne_T — Sat, 08 Oct 2022 06:49:03 GMT

Hi @Imjt999

If you would like to get this looked into, please call us on 150 or 0800 079 8586 the team will have access to your account and be happy to help.

Leanne.

Re: No data after topping up

Imjt999 — Sat, 08 Oct 2022 16:56:40 GMT

I have tried. You don’t pick up and I have been on hold for more than 30 minutes on more than one occasion before hanging up.
just the worst service.

Re: No data after topping up

Leanne_T — Sun, 09 Oct 2022 07:26:57 GMT

Sorry to hear this @Imjt999

If you could try us again when you get the chance the team will be happy to help.

Leanne.