topic Top Up to old pack. in Pay as you go

Top Up to old pack.

Angel_Nomad — Fri, 30 Sep 2022 11:54:53 GMT

So I don't know how this all works. I just started using EE and my first renewal was about to happen. I did not know by not paying my top up my 25 GB would not roll over to the next month. I spent 15 on 30GB. I would like to keep on this plan, and have paid the 15 again (via a top up) but I still have 0 data. How do I fix this??

Re: Top Up to old pack.

Chris_B — Fri, 30 Sep 2022 12:08:39 GMT

@Angel_Nomad Have you purchased a pack yet ?

You might like to read THIS

Re: Top Up to old pack.

Angel_Nomad — Fri, 30 Sep 2022 12:17:55 GMT

Yes. a 15 I just gave the 150 a call to make sure I was taking all the steps I needed. Nothing like these plans really exist where I lived. The lovely woman on the line helped me renew with the top up I had placed on the account. Seems I am good to go! THANK YOU!

Re: Top Up to old pack.

Leanne_T — Fri, 30 Sep 2022 12:52:42 GMT

Thanks for coming back and letting us know @Angel_Nomad

Leanne.